Some references from our interim managers
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Adveo Group (noted on the Madrid Stock Exchange)Advisor Dutch Accounting, Dutch VAT and Dutch & Belgian Corporation tax
Hands-on clean up of the entire Dutch accounting and tax situation; advice on Belgian fiscal issues an train staff to handle process weaknesses - assignment successfully completed
Group Controller – Deputy CFOProject leader for various projects Reorganize World Wide HQ Finance Function
Build to “Best In Class”. (Corporate Controlling, Consolidation, Group Accounting, FP&A, Integrated Supply Chain, Period close, SAP review, Accounting policy review under USGAAP, conversion to IFRS, Statutory filings, Process re-engineering).
Komatsu Europe coordination centerEuropean Controller promoted to Director Internal Audit Operationally responsible for Belgian Entities
Develop budget and forecast cycle across Europe,Cost center structure development,European Accounting – US GAAP, Capacity cost control,Internal Audit, SOX – Internal Control, TAX – VAT – Transfer pricing, Retail finance - US Lease, Financial closing,Management reporting. US GAAP implementation & related accounting policy development. SOX implementation for Europe – develop all Process narratives, Risk & Control Matrices, European Accounting plan standardization (US GAAP). Development of a US Lease manual under US GAAP for a newly established Retail Finance Company. Transfer pricing development and implementation including development of coherent TP documentation.
Komatsu EuropeDirector European Internal Audit
Financial, Operational, Production, Logistics, Purchasing, Control Environment (COSO & COBIT), SOX. Audits are conducted in factories, trading units (buy-sell), Coordination Center, HQ. Define the Internal Audit Strategy and translate this into a 3 year strategic plan. Convert the Strategy into a 3 year practical audit plan. Develop the audit process vs a background of COSO and COBIT framework. Conduct audits according the audit plan with respect for ethics and confidentiality.
Atos WorldlineSenior IT program manager
Worldline, an Atos subsidiary, is the European leader and a global player in the payments and transactional services industry. Responsible for BCMC Program. 4 Project Managers reporting. 21 Projects in Program KPI, Scope, Resource, planning end responsible. 1st escalation level PM’s. Steerco responsibility internal and external stakeholders. Status reporting to BCMC and all banks.
WorldlineIndependent Program Director
Customer facing program direction for a major Business Process Outsourcing program run by Worldline Group for one of its major customers (namely ING). The finality of the program is the complete outsourcing of ING’s entire cards issuing in the context of its digital banking strategy. The according contract has a total value of several dozens of million EUR.
Worldline (e-payment services)Head of the Dispute Management Department (Acquiring & Issuing – Customer Service)
Senior Manager ad interim. Regaining trust after offshoring activities, regaining momentum and a positive work ambiance Preparing for a re-structuring), move and new ways of working.
Fortis (via Deloitte)Independent Consultant
Define & implement a PMO environment for the Risk Domain of the company’s Information Services (for its global Banking & Insurance activities). The mission was situated in the preparatory track of the integration of some of the by FORTIS acquired parts of ABN-AMRO in 2007.
INGIndependent Program Manager
Define & deliver a cross-bank Business Transformation Program, focusing on direct / online services for Commercial Banking.
Performance Improvement Banking and Insurance. Implementing the new strategy by focussing on Customer Centricity, Operational Excellence, Best Employer + Lean implementation, Correcting a de-railed centralization Recordbank (ING group). Introducing Performance Management Enhancing interdepartmental Collaboration
Covering the implementation of business driven IT-projects; member of the company’s executive core team for elaboration of corporate project/program management identity.
For the implementation of a new core banking application for a South African bank with representation in many other African countries. The reconciliation of the different business stakeholders within the bank (head office versus the satellites in the other African countries); The streamlining of the delivery mechanisms (between the customer & Misys). Onsite Program Manager in Harare (Zimbabwe) for crisis-conversion of the customer’s (SBSA) core banking application. This urgent exercise was required to enable the use of the new Kilo-Dollar. The government of Zimbabwe introduced this adapted currency & announced this merely 3 weeks before the actual introduction date. Program Manager in projects for banks based in Greece, Romania & Cayman Islands. These missions were a typical combination of onsite & remote global project / program management, as several worldwide locations participated in each mission.
American ExpressDirector, business development Europe
Full P&L responsibility for a portfolio of leading banks such as Alpha Bank, Banco Commercial Portugues, Deutsche Bank, La Caixa and Vereningssparbanken. Developed and launched 14 new consumer and corporate products. President award for innovative new product launches, Delivered double to treble digit growth on all profitability drivers year- after- year and managed to achieve the highest ratio net income/ billed business.
Negotiated the franchise contracts for Greece and Portugal that were up for renewal which resulted in adding $10m+ to American Express’ bottom line. Optimized the personal sales process at branch level in various markets.
American ExpressManager, strategic sales Europe and USA
Global ownership from contract negotiations to implementation for a portfolio of Fortune 100 companies. Developed the sales strategy and directed cross border sales and specialist support groups in Europe and the USA. Signed pan-European agreements with ITT, Monsanto and Exxon Chemicals and global agreements with Pirelli, Warner Lambert, Pfizer and Philips resulting in profitable sales revenues that largely exceed $3bn.
Member of the International Strategic Sales executive team. Received President Award for achieving exceptionally high results. Lead dedicated sales teams around the globe.
Deloitte, Diegem, BelgiumConsultancy Senior Accountant
Assigned to the Product Costing department at Lanxess NV Chemical industry – Manufacturing company) Report to the Business Controller, Supervise the manufacturing operators, Work on business improvement processes – Establish reporting templates for all business units, Analysis of P&L accounts related to manufacturing and price variances.
BNP Paribas FortisProject & Process Manager at the Facilities department
Set up statistics for the Support Department, Analyse and describe processes for the Physical Security, Supervision of the various departments with the transition to the use of a Document Management System (including Project Wise Bentley). The deployment of new photo-badges ( including the testing ). Badge Management Photo capture of e-id ( set-up of a program / testing / roll-out towards several buildings ) - Implementation of virtual loges, Document management for the Safety & Security Department - Managing safety-codes and set up an electronic safe, development of new access systems based on the use of e-ID and a Virtual Desk. - Parking management.
ABN AmroBank project manager
Change management, Setting up SLA's and KPI's (Service Level Agreements & Key Performance Indicators), Allocation of costs for different Business Units. Project Manager for several projects (SWIFT ISO 15022, Bolkesteijn payments, SWIFT Outsourcing…) including budget / planning / staffing / testing / production. Project leader Effectief Zakelijk Betalingsverkeer – Efficient Payments for SME, Elaborate a model to calculate possible gains (both client as bank) by migration from paper towards electronic payments. Promote the tool with different activities: sales, communication, training. Extract the needed data out of the existing data warehouse, completing the full project ( scoping / budget / staffing /planning and roll-out ).
Responsible Customer Services and Operations Manager (GTS: Global Transaction Services)
Accenture, EuropeClient account senior executive, managing director, partner, health & public
a worldwide company providing global management consulting, technology services and outsourcing, in charge of the business unit for the European Institutions clients, responsible for the business unit, for its strategy, business development & sales, delivery, revenue and margin, human resources and general administration.
Orchestra – Prémaman Belgium C.F.Oreporting to Managing Director, responsible for daily finance and treasury management of 6 legal entities. Crisis management
Merge & acquisition by Orchestra Restructuring. Collective dismissal
Celio International SA, Brussels European Headquarter Group Finance Controller, reporting to C.F.O. Group Consolidation on Cartesis / Magnitude, Corporate Finance, Supervision statutory accounting with Navision, Group strategy (Transfer pricing, tax, intra group agreement)
UPS Europe SA/NV, BrusselsEMEA Operations of UPS Corporation, Atlanta Finance Manager Europe
reporting to EMEA Finance Controller, shared Services Center based in Germany, Ireland and the US.
Chemviron CarbonFinance Director Europe
Reporting to EMEA Senior VP and Senior VP / Chief Financial Officer, Pittsburgh
responsible at EMEA HQs for coordinating financial and IT functions on SAP, including financial control on US GAAP and local statutory reporting, of legal entities (Belgium, Germany, France, and UK) and 4 production plants (Belgium:1 plant; UK: 3 plants)
FMC ChemicalFinancial Controller Europe, Middle East & Africa, reporting to EMEA Managing Director and VP Finance
Agricultural Product Group (APG), Philadelphia responsible at EMEA HQs based in Brussels for finance and IT for 4 areas (Greece, South Africa, Ivory Coast, Ukraine), 2 legal entities (Belgium, France) and 3 joint ventures in Eastern Europe (Poland, Slovakia, Czekia)
Chiquita international Coordination Center, AntwerpDirector of Finance
Reporting to Senior Vice President Finance and Administration, Europe, responsible at European Shared Services Centre for 3 main areas: - Accounting and European Tax Planning, - European Treasury Management, European Administration, Legal and Human Resources Management
Proudfoot Crosby, BelgiumFinance and Administration Manager
Reporting to Managing Director, Reported European consolidated figures according to US GAAP for 7 subsidiaries (Belgium, the Netherlands, France, UK, Italy, Greece, Spain)
iDeal standardSale of the Asian division under IFRS
deconsolidate the sold Asian division and define the result under IFRS. Draft the Disclosure Notes for the Consolidated accounts under IFRS.
Redevelopment of the Consolidation Process: Develop concept for re-design of the consolidation process. Initiated a Hyperion clean up exercise to rationalize the number of entities exercise and bring the equity and participations by entity in line with the underlying legal documents.
Credit Insurance: Develop presentation in order to obtain stable Credit Insurance. This document serves as basis for discussion with Credit Insurers.
iDeal standardClosing improvement
Define a period closing schedule bringing closing due date down from an unclear target to 5 days. Implement daily closing review meetings, thus enhancing communication, issue understanding & related actions and figure quality. Review the accounting from A-Z to USGAAP level and define the areas of improvement. Review, re-write, where needed the accounting policies, Re-write the budget manual, Develop a Purchase policy and review the Purchase process, Develop Year End Closing procedures, SAP system & statutory closes, analyses and resolve the SAP FI-CO difference. Compose the Statutory Annual Accounts, including the related sub consolidation, balance Sheet issues, quality increase in SAP.
Siemens NVCountry migration manager shared accounting service center
Verantwoordelijk voor de migratie van de diverse financiële afdelingen van de Siemens Belux groep naar een SAS center (Shared Accounting Service center). Ontwikkeling nieuwe structuren, opstellen KPI’s, service level agreements, veranderingsprocessen.
Schenker Industrial Logistics Belgium & LuxemburgChief Financial Officer and Member of the Board
Analysing financial performance, systems and processes; creating strategies to identify and secure new commercial opportunities while furthering existing relationships and developing innovative, enterprising and effective commercial strategies in alignment with operational plans for this €250m turnover international logistics company to optimise synergies and efficiency and increase growth. Coordinated functions associated with process re-engineering, change management, quality monitoring and sustainability. Managed business-critical projects from inception to completion within time and budgetary constraints. Implemented and monitored adherence to stringent budgetary constraints. Business administration, facilities, procurement, cost management and fleet management. ICT departments and the development of ICT solutions, investments and software migrations (SAP R3), risks, compliance, insurance and legal and customs issues. Controlled quality management functions, including EFQM (European Foundation for Quality Management). Secured environmental management (DIN-ISO-14001) and TAPA (A security high-level) certification. Developed a FMCG tempered warehouse 85.000 sq.m. in Willebroek.
Supported mergers and acquisitions, including the development and monitoring of restructuring measures related to the merger of Schenker and CO N.V., Stinnes Belgium N.V. and Bax Global N.V.
De PersgroepDirecteur Advertentiedienst
Leidinggevende ervaring in een media bedrijf. People- en operationeel management, reorganisatie van het verkoopteam advertentiedienst naar business units in overleg met directie. Opstarten, implementeren, coachen van een nieuw businessmodel Classifieds
Integratie van de advertentiedienst naar een multimediaal concept voor de kranten van de groep Het Laatste Nieuws – De Morgen – City magazine - Zone 03/09/02 …
Visibility Marketing & CommunicationsCommunication agency
With a broad experience in account & brand-management - combined with an outspoken “creative edge”- I was asked by 2 main brands to start my own shop. From a small start-up, Visibility over the years has become a small agency handling brands in a variety of markets. References include Mobistar (telecom), Sony Europe & Benelux (electronics, entertainment, gaming), Sony Center (retail of electronics, entertainment and gaming), Eismann (frozen food products), Audioprof/Apart audio (professional sound systems), Carbstone Innovation (industry), Better-e (industry), Sels Instruments (medical devices), Dienstenthuis (home aid), Taché Diamonds (diamond industry), ADB Airfield Solutions (airport services)
Black&Decker / Elu Power Tools / DeWalt / Sensormatic Northern Europe (Northern Europe leading agency) / ISS Belgium / Tractebel / Sita-Suez / Bosto / Friesland Madibic Food Services / Knorr / Hilton / KPMG / Dow Corning / KPN Orange / Baan Belgium/ Dienstenthuis / Taché Diamonds / IDD Stelman / Unipro / Vito / Hoya Europe / Nikon Optical Europe …
STIB-MIVBIndependent Program Director
Define & mobilize the MoBIB2 Transformation Program. MoBIB is the contactless interoperable transport card being rolled out by the 4 public transport operators in Belgium, being STIB-MIVB, SNCB-NMBS, TEC & De Lijn.
Toyota Material Handling FranceFinance Director
Verantwoordelijk voor algemene en analytische boekhouding, thesaurie, ICT, credit & collection, risk management, verkoop administratie en logistieke afdeling. Verbetering rentabiliteit door actieve rol in Directieteam. Change management (implementatie sociaal plan). Content Manager in Toyota Efficiency Audit Launch (benchmarking & KPI’s). Projectmanager voor J SOX en IFRS. Senior member van European Risk Management Team (internal audit van Europese dochterondernemingen). Toyota Hoshin follow up (jaarlijkse doelstellingen)
Bosch Car Service,Aftersalesmanager dealership Antwerpen
Seat Assuralia Consultancy/ interim management voor diverse Automotive Merkinvoerders, carrosseriebedrijven en dealerships. Procesoptimalisatie/ Change management/ LEAN Management diverse bedrijfssectoren, Quality Control, Auditing en begeleiding bij auditing, Gerechtsdeskundige voor diverse rechtbanken. Schade expert Automotive (IAE: 532;: 674) / Machinebreuk /Omstandigheids- en aansprakelijkheidsonderzoek / BA uitbating/…., Onafhankelijk schade expert, SGS Expertisegroep Antwerpen, Aftersalesmanager dealership Antwerpen
LexusCustomer Experience Programme Manager (Interim Manager) - Lexus Europe (Europe)
The goal of the division is to make Lexus a true premium brand. This by putting into practice Pan-European strategies to enhance the Lexus ownership experience.
Role & Responsibilities: Reporting to Sr. Manager Customer Services dept., development of customer loyalty to the brand.
Major achievements: development and implementation of 2 major Customer Benefit Programmes: Pro-active Service Management(PSM) & Lexus Euro Assistance+ (LEA+).
Bridgestone EuropeDevelopment Manager (Interim Manager)
The First Store CRM programme contributes to the increase of the tire sales and of the development of the current First Stop & Retail Pan – European network.
Role & Responsibilities: Reporting to Director First Stop & Retail, development of network
Major achievements: Analysis of current First Store CRM programme and set up of action plan for a re-engineered CRM programme
Volvo BelgiumCommercial Manager (Interim Manager)
Leading Volvo group of 3 dealerships. Yearly quote of 900 new cars and 230 used cars..
Role & Responsibilities: Member of management team, manage team of 7 sales people, business development of new and major accounts, set up of marketing actions
Major achievements: Set up and implementation of Sales and Marketing plan for the group, all set targets & kpi’s achieved.
Bridgestone EuropeCRM Process & Development Manager (Interim Manager)
The First Store CRM programme contributes to the increase of the tire sales and of the development of the current First Stop & Retail Pan – European network.
Role & Responsibilities: Reporting to Director First Stop & Retail, development of network
Major achievements: Analysis of current First Store CRM programme and set up of action plan for a re-engineered CRM programme
ECU LINE International (Mexico & Central America)Manager - Branch Manager – Mexico.
Belgian company, world’s market leader in consolidated ocean freight business, operates in +120 offices in +70 countries.
Manage team of 15 sales people, sales management and organisation for 5 branches in region, monthly reporting of sales results to CEO Americas.
reorganization of sales offices and increase of sales with 7% per year
Manage team of 30 people. Monthly reporting of sales, financial and operations results.
CAT CargologistikGMBH Cologne Germany Manager
In charge of the restructuring of the logistical operations of the cargo department due to bad performances and service levels during the last years. Organization as well of the line hauling as of the overnight deliveries. Platform and warehousing optimization. Relocation of several distribution sites (14 all over Germany) Liaison responsible between customers and operations. Reconversion of organizational structure of the company. Quick wins / control of savings
Taxis VertsBrussel Long Term Interim manager
Reorganisatie van de afdelingen pakjesdienst en “customer service”, inbegrepen de opleiding van chauffeurs van allerlei nationaliteiten om een rittennetwerk uit te bouwen over gans België en de nabije buurtlanden.
InterparkingMember of the Board and of the Executive Committee
The Interparking group controls more than 540 parking assets totalling some 300,000 spaces in eight countries in Europe (Belgium, The Netherlands, Germany, Spain, France, Austria, Italy and Romania). AG RE owns a majority of the shares of Interparking. Strategic management of the company (budgets, investments, financing), - Coaching of the top management, Merging and acquisitions (Epolis in France; joint venture with Deutsche Bahn in Germany; acquisition of Metropark in Spain), Responsible for the merging project with Vinci Park (aborted), Responsible for the sale of 39% of Interparking to Canadian Pension Plan Investment Board (CPPIB).
I.C.D.I.Major Crisis manager
500 people, 3 plants, 13 containers parks, 100 trucks to collect city wastes, Major Crisis management mission with this public company in disaster situation. Took over the entire company to lead it through a crisis with the public authorities in the town of Charleroi (13 containers parks) with success recognized by Board and Authorities
Oilchart International (Belgium)Bunker Trader (Interim Manager)
Physical supplier of marine fuels (bunkering services) in the Amsterdam-Rotterdam-Antwerp region (ARA)
Role & Responsibilities: Reporting to CEO, buying & selling of marine fuels, hedging oil deals
Major Achievements: Contributing increase of sales revenue with 5%
Stanley Black & Decker, IncGlobal Key Account Manager and Account Manager Belux Corporate & Enterprise
Retain and grow key accounts, acquire new customers across industries with focus on banks and the largest corporations in Belgium and Luxemburg. Coordinate all technical and commercial actions for 15 Zoetis markets across the EMEA region. Managed to gain approval from two leading banks and one leading car manufacturer to participate in their invitation to tender which was already at evaluation stage. Stanley Security now have become their security solutions service provider. Turned around several accounts with a high attrition risk to highly satisfied customers for which Stanley Security now service 100% of their business. Achieved sales revenues objectives in 2013, 2014 and 2015. Signed the largest corporate deal in Stanley’s corporate history which resulted to surpassing the new sales revenues target with +150%
Saint-Gobain Performance Plastics (Belgium)R&D manager, international project manager and head of the "New products" department
In the field of Polyurethane gasket and adhesive, setting up of the 10 fellows team in polyurethane foams and adhesives, development and patenting of a totally new product range, three other patents granted.
40% cost cutting program successfully achieved on a mature product. Got the ISO9001/2000 and ISO 14001 certification for the R&D department and the innovation process (Advanced Product Quality Planning from the automotive standards)
"Toxic Risk Management" program successfully conducted. Integration of the "Sustainable Development Concept"
Research engineer in the field of thermochromics glazing; laminated, decorated and painted (epoxy powder coating) glass; Daylighting products
Lhoist GroupGroup IT Vice President
Global lime & minerals producer – Euro 2 Billion, 6.000 employees, 25 countries, 100 plants
Direct management of a global team of 100 people of which 30 consultants
About 3.500 IT users, Yearly IT budget about Euro 26 Millions
Group IT Director, direct management of a central team of 35 people, plus dotted line management of 55 people decentralized in countries
SEW-Eurodrive is een wereldspeler op het gebied van aandrijftechnieken.
Implementeren van een change management business cultuur, Succesvolle afsplitsing en doorverkoop na reorganisatie van activiteiten die niet tot de core business hoorden, Implementatie van een resultaat gerichte verkoop organisatie, cross-selling , account management en financiële doelstellingen, Imago verbetering van SEW-Eurodrive waardoor het inmiddels een Belgische referentie geworden is voor aandrijftechnieken, Drastische verbetering van de bedrijfsresultaten, Implementatie van een bedrijfscultuur waar delegeren, innovatie , klant gerichte aanpak en financiële winstgevendheid centraal staan. Opstart Service Business Unit en het ontwikkelen van nieuwe activiteiten waaronder de herstelling / revisie van alle merken industriële tandwielkasten, het business model werd is de referentie beschouwd voor de andere Europese vestigingen, bouw van een nieuw HQ en Service infrastructuur in Leuven en oprichting van een Service Center in Marche en Famenne. Operationele verantwoordelijkheden als CEO.
Rockwell AutomationAlgemeen Directeur
Rockwell Automation is een wereldspeler op het gebied van industriële automatisatie.
Implementatie van een account management en cross-selling strategie, ruime ervaring rond de commerciële aanpak van global accounts ( Goodyear, Procter & Gamble , Ford , Heineken , ..) Business planning en controle, Sales management verantwoordelijkheid.
Cogebi groupChief executive officer
Sector: Minerals, Materials science, electrical and thermal insulation products
COGEBI is a division of the French NORD EST group and is the worldwide market leader
in the mica transformation sector. COGEBI has worldwide business activities and manufacturing plants and branches in Belgium, Czech, China, Malaysia, Hong Kong and the US.
Managing Director of the Belgian site, Chairman of BoD of other sites and CEO of the
group. Mica is used in several sectors for its electric and thermal properties such as in the
electrical industry, aviation industry and household equipment industry. Re-establish the market leadership position which is threatened by relocation of customers to Far-East. Realize the planned acquisitions in PRC and in Brazil.
Atlas CopcoGlobal Manager
Business Processes and Tools – Mining & Rock Excavation – Industrial Machine Manufacturing & Services Global Enterprise Service Division, Responsible to define the BPM strategy & roadmap, to set up the global BPM Centre-of-Excellence and organize global process governance, aligned with an IT strategy & roadmap.
Introduced BPM as a management discipline in the new Service Division, trained the people on processes and tools, used a reference framework to construct a holistic process model and repository, built an active global community of subject matter experts to discuss continuous process improvements and managed prioritized improvement projects & teams.
Business Processes & Applications Manager, Responsible to initiate business process governance aligned with IT Strategy & road map, implement Application Portfolio- & Lifecycle Management in Business and IT, started ‘Business Process Councils’ where process owners collaborate on alignment, best-practices, KPIs and optimizations. Business Processes automated by Business Applications (SAP) & Technology without compromising flexibility. Manager SAP Support Team
Business Services – Corporate IT, From ‘Shared Services’ I reported into the Group CIO.
Responsible to manage the group global ‘Competence Centre’ on SAP Technical Infrastructure, the SAP Technology Road Map & the outsourced hosting & support services, outsourcing contract and cross-charged SAP infrastructure, licenses & maintenance costs. 3Y Service Level Agreement, offering reduced ‘unit prices’ for better ‘Capacity-On-Demand’ and managed services delivered on- and off-shore.
NyrstarEuropean Region Business Systems Coordinator.
Manage the provision of ICT services to Nyrstar operating sites in the European Region (Belgium,
France, Netherlands, Switzerland), Coordinating site support teams in the delivery of relevant cost effective ICT infrastructure and services. (operational management), Work with the regional IT steering Committee and site management teams in the development of site IT plans and priorities that support business strategy. (Tactical level), Reporting to the Nyrstar CIO and member of the Nyrstar IT management team (Strategic level), Recruitment, introducing and coaching of a permanent solution for this function, Business Systems Excellence Program Manager, manage the ICT department improvement program, develop and implement ITIL based processes for ICT service delivery on a global and local level. Organize and participate in global virtual workgroup sessions to create and discuss ITIL processes. Keep track of the progression and provide help and advice to the team members in order to meet the planned milestones.
Tyco ElectronicsTelecom | Electrical/Electronic Manufacturing, EMEA Commodity Manager (Mold Tools & Molded Parts)
Strategy development for mold injection tooling and plastic parts supply across APAC and CEE develop and implement sourcing relocation strategy for injection molding parts and mold makers from Kessel-Lo (B) to Brno (CZ)); manage new sourcing projects for various international telecom customers (British Telecom, Telefonica, K-Com, Deutsche Telecom, …); raw materials rationalization projects; EMEA cross BU sourcing initiatives; develop and implement Procure2Pay mold process + Zycus iSource sourcing tool (Source2Procure)
Customer base: VP & GM EMEA, Global Purchasing Director, R&D, Operations, Mold Engineering
IKO N.V. (Holding ATAB NV)CFO Europe
Budgetten en rapportering Europees cashmanagement Europees verzekeringsprogramma Consolidatie
Somati Systems nvDirecteur Operations
Voorzitter CPBW, lid van Directie comité. Corporate governance, PMO management, budgettering, rapportering, forecast, strategische processen ontwikkelen en impementeren. Actief onderhandelen met klanten, leveranciers dit ook bij eventuele ‘litigations’. Aankoop, calculatie, aanbestedingen, facturatie, debiteuren. Investeringsbeleid; gebouwen, wagenpark, machines, opleidingen. Directe en indirecte aansturing van 150 medewerkers. Beheer van projectcontracten, organisatie, uitvoering, overdracht en nazorg. Begeleiden en afwikkelen van schadedossiers BOAR. Elektrische installaties (MS & LS), Sprinkler, branddetectie, blusgassystemen. Bodemsaneringen, rioolreiniging- en renovatie, Hoge- en Ultra hoge druktechnieken. Asbest verwijdering, conserveringstechnieken na roet- en waterschade, industriële schoonmaak. Afbraak, renovatie- en afbouwtechnieken. Thermograaf (gebouwen thermodynamica). Implementatie / in stand houden van VCA** en ISO 9001.
BostoenResidential homes construction
Launched Passive houses ( external, internal, PR) Mkt , sales and customer service). Launched low energy products. ( solar panels, isolation, )
Excellent sales results. Total transition of marketing and sales culture. Introduced new sales and marketing database. Highest sales in passive and low energy
Parcolys Flooring (PVC compounding for the construction industry)International Key Account Manager for DACH, UK and Scandinavia
Developing extensive networks and relationships with distributors and end customers, finalizing negotiations and follow-up. Close cooperation with R & D for new business and new products development. Optimisation of the allocation of sales resources for the territory and the customer portfolio. Development of annual budgets and forecast.
EggerMelamine Country Manager BENELUX
Compounding and lamination for distribution towards high volume users of laminated panels. Responsible for new networks of distribution and maintain the relationships with KOL. Developing the sales strategy, implementing the plans and the follow-up. Applying performance management leadership, believing in empowerment and entrepreneurship. Responsible for product launches and competitive intelligence analysis. Annual budget handled by my department 20 million euro.
Balta Europe / Laminate flooringSales Manager DACH, Scandinavia
Senior Sales Manager in DACH and Scandinavia on portfolio Laminate Balterio.
Set-up and managing of 10 sales persons in Mid Europe. Build up and strengthening of core customers relations. Initiation and organization of company attendance at international business fairs. Close cooperation with R & D for new business and new products development.
BIA OverseasGenval Belgium HR Manager
Provide HR support and deliver suitable and hands-on solutions in Central and West African region (Niger/Nigeria/Mali/Burkina Faso/Mauritania/Angola/RDC/Senegal) Design and implement organization and structure, Implementing reporting tools and procedures
Coach leadership Responsible for the execution of HR strategies Work force planning Retention Provide local leadership with talent management process Develop talent and performance management Advise on strategic compensation matters Empower a culture that ensures ethics Use business analysis data to make recommendations Maintain knowledge of industry trends Sustain employment legislation Insuring business compliance
Immo Industry GroupExecutive Business Development Director
Tailor made real estate developers.
General management of the Bulgarian branch. P/L responsibility. Responsible for organization set up and follow up the industrial real estate markets in Bulgaria, Romania, Croatia, Serbia and Turkey. Set up and follow-up / coaching full sales team in the different countries with Hub in Sofia. Setting up network of contacts with brokers, contractors, hiring local workforce. Direct contact with major clients and suppliers. Relationship with local authorities regarding legal issues. Attract potential investors, Offer off and on balance financial solutions. Set up property and facility management in BG, RO, SRB, HR and H. Interface between local offices and headquarters, Organization of incentives for brokers and in-house sales managers. Set up full customer services in the industrial parks (facility management, accommodation, hotel, shops, first aid stations, petrol suppliers etc.)
Implement a multi-year strategic plan for growing the team and infrastructure in alignment with IIG.’s long range planning, Accomplish subsidiary objectives, develops strategic site plans by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections. Manage local facility and related services, Oversee the development of programs intended for the growth and professional development of the local team members, Ensure that IIG is an active member of the Sofia technical and business community Build company image by collaborating with customers, government, community organizations, and employees; enforce ethical business practices.
Coordinate all site efforts by working with corporate staff in establishing procurement, marketing, field, and technical services policies and practices, Maintain professional and technical knowledge by attending educational workshops; reviewing professional publication; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Fortis Insurance BelgiumHead of the Retail & Housing Portfolio Investment Portfolio of & Corporate Portfolio of Fortis Bank
Value of assets- 5 shopping centres (City 2, Woluwe, Westland, Kortrijk Ring, Ninia), 1 international hotel (Conrad Hotel in Brussels), retail units on main streets in Belgium, 1200 bank branches and 600 apartments. Acquisitions and divestments, Responsible for the lease-in and lease-out performance of the portfolio, Preparation of the financial statements and reporting, supervision of external and internal valuations, Assistance to M&A projects - Public offer on Agridec (acquisition of part of the Woluwe Shopping Center)
Acquisition of the Ninia Shopping Center in Ninove, and various retail properties in Belgium
Refurbishment and expansion program in the Woluwe Shopping Center, Responsible for the divestment process due to the merging between the two bank networks of Fortis (sale of 600 properties and end for 400 lease-in contracts), Contribution of the Retail Warehousing Portfolio to create Ascencio (new REITS in partnership with Mestdagh Family), Contribution of the Residential Portfolio to Aedifica (new REITS created by De Groof Bank), Steering of shopping center managers (Devimo and SCMS), Renegotiation of the management contract of the Conrad Hotel.
Metos Rubbens BVManaging director, director operations, Metos Benelux
Building, Industrial food preparation equipment, Construction
Metos is a division of the Finnish-stock listed-Hackman Group and is specialized in
turnkey projects in the industrial kitchen business for the health-care sector and horeca and
canteen sectors. Hackman Group was acquired by the Italian Ali Group in January 2004. Activities in Belgium include sales, manufacturing, installation and after sales service.
168 FTE spread over 5 locations. Established clear market segmentation in SBU’s, Closed down the Dutch operations after the acquisition of Contact RVS in the Netherlands. Implementation of the ERP system, Integration in the Metos group, and far going restructuring due to integration in the Ali Group.
AG InsuranceChief Investment Officer
Real Estate Investment Portfolio, Total value of assets under management: 6 billion EUR
Development of a new investment strategy to answer to Strategic Asset Allocation of
AG Insurance, Management of an 80 people team (asset and property management) with 4-5 direct reports, Expertise in Offices, Retail, Warehousing, Hotel and Nursing Homes, More than 50 M&A, acquisition, divestment and letting processes, New entity to manage participations with investments in funds and joint ventures in the Netherlands, Italy and France, Development of the French portfolio and partnerships with BNP Paribas, Crédit
Agricole Assurances, FREY and Vendome Capital Partners, Strategic investment in nursing homes after deep analysis of the market, Joint Venture on a 1.5 bln $ portfolio in New York City via debt financing and equity (residential development and investment)
Public offers on listed companies (Westland Certificates), Public private partnerships and financing, Reporting to ALM Committee of AG Insurance, implementation of a new reporting tools aimed at a better economic reality, design of the internal model for Solvency 2, - Restructuring processes, Asset Management for Third Parties (split between Fund Management and Asset Management), Sale of part of Property Management to Befimmo
CEO of AG Real Estate Group Asset Management and Board Member of numerous real estate subsidiaries.
NIKE Sr. Business Consultant, Global Distribution Systems (Belgium)Project Management (IT – Business) Retrofit KOREA DC (Inbound – Storage)
EMEA Returns redesign – business and operational processes. China Logistics Center Project (China-Shanghai),Project Manager – Sr. Business Consultant. Start up Distribution Center Greater China (+/- 180 people). Responsible : Overall Whs Operations – Flow management – Reporting – Operations. Training/Supporting : Leadership teams using Situational Leadership Model. Daily Operations Management – stabilization and handover to local Management team. Greater China Network Study – enable the future thought optimization of the supply chain across different brands (Nike, Converse, Umbro). Implementation of Direct Shipment process for Greater China.
NIKE Business Analysis (EMEA - Japan - North America – Korea - China)
Warehouse operations analysis to support future needs : capacity planning, IT solutions
Coordination of Testing, implementation of a new WMS , training leadership
Process improvements to support future growth of the DC’s , Global projects : Strategy Global WMS, Global fulfilment strategy
NIKE Supply Chain Business Analyst (Belgium based)
Overall reporting : requirements – customer scorecards – forecasting
Analysis : Customer profitability – Warehouse operations - Transportation
Liaison IT / Finance
Continues Process improvement : Warehouse – transportation - planning
Project (s) (Supply chain, freight & operational Warehouse improvements)
Inbound and outbound freight budgeting – forecasting - actuals
Implementation of SAP in Nike CSC Laakdal
NIKE Operations Business AnalystOps Mgt. (Japan based Start-up Distribution Centre Nike Japan)
Operations Flow Management / Planning – KPI management. Shipping, In/ Outbound Transportation ,Offsite Storage: manage 3PL and set up new processes (within 3 days operational)
Training Nittsu (Nippon Express) Operations Management Team – 3PL
Testing (User Acceptance Testing of the WMS),Leading/guiding operations on day to day business together with local ops Mgt.
AveveDirectielid binnen groep Aveve – Sanac Business Unit Manager
Sanac retail implementatie van een meervoudig afzetmodel en voorbereiding van het business model met markfocus Benelux / Frankrijk/België binnen 3-5 jaar van Retail divisie. Vanuit directie in de ondernemingsraad bij Sanac. Change management en proces begeleiding op groepsniveau.
Bu plan / model integratie van een multi channel structuur - om naast eigen retail winkels Aveve (250) - de marktleider en huisleverancier te worden van Home en Garden artikelen in retail landschap (DIY – Tuincentrums – Groot distributie – hard discount) en zo marktleiderschap verder te versterken van de groep Aveve na overname van het familiebedrijf Sanac. Inbouwen van een professioneel sales structuur van Key-, regionale en product specialist accountmanagers naast het opzetten van een ‘merchandising’ afdeling. Brand ‘Osmo’ Bio meststoffen onder Sanac ontwikkeld en opgestart binnen tuin en plantencentra.
Hein GerickeGeneral Manager, bestuurder van alle Benelux vennootschappen.
Optimaliseren personeelsbestand, het totaal ontoereikend en veel te grote centraal magazijn verkopen, orde op zaken gesteld in de logistiek, EDP, commerciële aanpak, optimaliseren van de franchiseformule en –contracten, opvolging van de winkels, lokale aankopen, administratie en boekhouding. Benelux Member of Eurobike AG (FWB) and the Fairchild Group (NYS)
Reorganization of the sales teams, Centralize marketing / logistics / after sales in Bastogne
Outsourcing repair department from Belgium to Hong Kong, Closing repair department which was located in Brussels region, Opening Flagship Brussels, Cost cutting on all levels, Set up forecasting order / replenish system, Stabilise turnover.
Energizer Group BeneluxControlling Manager centralisatie van de administratie Benelux
Robert Bosch Senior Brand Manager Benelux Professioneel Gereedschap. Aansturing van Junior Brand Mgr & 6 professionnele demonstrateurs. Organisatorische en algemene business projecten, Maandelijkse meeting met hoofdkwartier in Stuttgart, Definiëren en implementeren van marketing & business plannen, prijsbepaling, marge-verantwoordelijkheid, product-communicatie, dealers & relaties, brand imago, user-reach, direct mailing, evenementen, internet, concurrentie- en marktanalyse, interne communicatie, agentschappen, Lid van European Marketing Committee.
SKIL EuropeSales Manager
SKIL Power Tools Oost & Centraal Europa, Aansturing van Brand Mgr. voor Benelux, Duitsland /Oostenrijk, Zuid-Afrika en Rusland. Directe Sales contacten met Importeurs in Duitsland, Oostenrijk, Rusland en Belarus, Organisatorische en algemene business projecten. Regelmatige bezoeken aan de vermeldde regio’s en landen. Deputé van de Sales Director Europa.
Automatic SystemsInternational Project Manager
Project manager at Automatic Systems, one of the world leaders in physical access control automation for vehicles and pedestrians, in charge of special industrial automation projects for metro and toll systems, on international projects in multiple locations: France, UK, Germany, Sweden, Singapore, Middle-East. Adviser to the general management, providing advices to the general management. Surveyed new technologies, defined e-business strategy, participated in ERP selection process, audited internal organization & quality assurance system, trained newly hired people.
ToshibaGroup General Manager Toshiba Tec Benelux
Company active in selling and servicing POS, Cash registers, Scales and Bar-code products and solutions for the Retail Industry: Full P&L responsibility and close financial follow-up of the operations. Day-to-day management. Business development in Both Retail Division (Casa, Delhaize, Laurus,…) thru direct and indirect channels and IPD Division (Identification Product/Bar code) thru indirect channels in Benelux. Tune-up and change management of operations. Set-up of indirect channels in The Netherland for the Retail Division.
PrimagazMarketing & Innovation Manager BNL, reporting to CEO Benelux
Defining the marketing strategy BNL for Primagaz within the different segments, Repositioning the brand with increased brand awareness, set up an innovation funnel, Revitalizing the cylinder segment: retail via multi-channel strategy, Lead increase/conversion management, Marketing as spider in the company web Empowering the marketing team. Created Primaservice as new department and a new future revenue pillar; launched LNG in the Belgian market (marketing & sales); created a team that has grown enormously in maturity within 2 years, Logistics and Purchase management, Customer service and aftersales optimization according lean processes, Guiding and changing workflow from the maintenance and assistance team. Major customers: Soudal, VPK Packaging, Burgo Ardennes, Texaco, Lukoil. Implementation (Project) manager BNL , reporting to CEO Benelux, Start up and implementation of 6 big BNL projects: segmentation BNL, align PSO to customer requirements, pricing and hedging strategies, rationalize the cylinder network, sales force efficiency, digital logistics, project charters and project management.
Dossche Mills N.VProject manager
Project manager van een ERP implementatie Het ERP-team mee samengesteld en opgeleid in een ERP structuur
FAM N.V.Regional Sales Manager
Leading manufacturer of industrial food processing machines. Managing the fully owned UK subsidiary and agent network spanning from Australia to Canada. Devise and execute business plans to drive client sales and ensure client retention. Nurtured key account relationships, evaluate new business opportunities with credit risk to secure long-term and profitable growth. Revitalized the agent network through enhanced training and assessment & appointment of new agents who contributed to accelerated growth. Providing sales leadership and coaching to +30 agents across the globe. Adding the second largest potato processor in North America to FAM’s client list. Developed an automated end-to-end solution for a widespread vegetable application
Friesland CampinaSenior Brand Manager (Netherlands)
Marketing responsible for brands Campina, Friesche Vlag and Fristi (+/- 40 mio € gross sales)
Leading 1 brand manager, Direct report marketing director, Brand integration Campina – Friesche Vlag within ambient milk. Strategic relaunch of benelux brand Fristi, Development of communication campaign “Campina Dichtbij”, biggest sampling activation ever in Netherlands, Benelux Innovation manager, Project manager of Belgian and Dutch marketing projects; direct report to marketing director, launching 5 succesful innovations within different categories, developing 3-year growth plan for international brand Cécémel, Coordinating complex benelux redesign and prackaging projects.
Consolidating market position within over-saturated market to level , successful launch Cécémel Dark, first chocolate milk innovation in 10 years , coordinating big U&A research and development of long term strategy
Imperial meat productsInternational Marketing Manager
Main marketing responsible for traditional channel in Benelux + Germany, Leading team of product/brand managers, direct report CEO, leading 360° marketing campaign Leielander, launching successful innovations in different product categories, Consolidating local market share in decreasing market by means of effective marketing support
Barry CallebautManufacturing Site General Manager SAS / Dijon
Site restructuring, social plan , turnaround and cession end 2012 to “Chocolaterie de Bourgogne”, Social climate and people change from a “Blue Chip” to a “SME” mindset in 4 years. Cost base -30% (ex. FMCG lines from 15 to 28 T/shift) through people development and lean methodologies, Imposed commercial initiatives to develop tonnage. (4 innovations / 3 new lines / 25 M€ capex / new contracts).
Locmaria GroupeOperations Director / Rennes
Turnover moved in 2 years from 70 to 180 M€ through 3 Merger & Acquisition as branded internal growth In charge of 8 SME sites. United Biscuits Procurement & Co-Manufacturing Controller / Brussels . Global cost initiative which delivered over 4 years 32 M€ saving on total cost base, Structured a +45 co-maker network as a virtual factory managed vs KPI. Ede plant closure plant (Nl) : outsourced 50% volume without business disruption despite hostile climate. - BN biscuit plant Vertou (Fr) - Task force leader / site performances turn-around in 6 months.
DanoneProduct Development Group Leader / Paris
Brazil: secured NPD launches vs +20% growth target / promoted local team competencies and autonomy, Lu France team launched +10 new ranges based on multiple technologies: cake, chocolate, fruit, co-extrusion … In charge of Co-Extrusion expertise center : launched best sellers Vitalinea / breakthrough technology to NZ.
Delacre BiscuitsR&D & Operations Manager / Brussels
Ede (Nl) factory performances turn-around on 7 lines, breakthrough process change, Leading a crisis plan after the transfer of products across 16 co-makers due to Vilvoorde plant brutal closure, Boosted New Product sales through revised fast NPD & concepts approaches.
SwissportSox developer & implementer, Head of Legal Department
Responsible for all Legal related issues, Development of internal control environment with the aim to bring Swissport to the Swiss Stock Exchange
GDF SuezConsolidator, Assist in the consolidation process of GDF Suez
Automate the ElectraBel consolidation.
Lhoist groupIT Director
Overall leadership of this major business transformation program, aimed at the global implementation of uniform business processes and standard business templates across the Lhoist Group, where SAP is the standard ERP solution. The program covered all functional areas, production planning and HR. Responsible for all stages of the program as well as all change management aspects HR Transformation, Partnering with corporate HR leadership, defined IT strategy for Global Employee Services organization. Transformed use and storage of employee data at the Company by leading implementation of company- wide cloud human resource system (Workday).
CrossKnowledgeGlobal Account Manager, HR L&D SaaS solutions
With more than 7 million users, CrossKnowledge is a global leader E-Learning company in development of leadership and managerial skills. CrossKnowledge enables organisations to successfully evolve into the digital transformation by developing each individual.
HR Access (now Sopra)Sales Manager Benelux
HR IS Software vendor, 3 new HR Payroll licenses business deals with a TCV of 1.3 Mio € while managing the sales-operations in the Benelux and reporting directly to the HQ in Paris. Member of the Management Team.
NorthgateArinsoBusiness Development Manager
HR IS Service Provider TCV of 28 Mio € for 2 new HR BPO business deals at Sibelga where I contracted a carve-out of their SAP HR system from Electrabel/GDF Suez with a Payroll Co-Sourcing Service Agreement for over 1.200 employees, and for Bridgestone Europe I contracted a Cloud-based HR BPO Managed Payroll Service with a Talent Management suite across 23 countries in Europe for over 14.000 employees. Member of the extended Management Team.
AdValvas EuropeSales Director
E-invoicing solutions,new e-invoicing business deals at THV, Europcar, Hilti, Rexel, Sales Governance and transform the company into a Sales Driven Unit by identifying new business opportunities in new international markets through partners and/or VC’s. Member of the board. HR Solutions & outsourcing such as CrossKnowledge, successFactors/SAPHR, Oracle/Taleo & HRAccess Skills.
American embassyAmerikaanse ambassade payroll officer, MIVB Brussel, verantwoordelijk voor de gehele payroll alle statuten
Fiducial Brussel (boekhoudingskantoren) HR Manager Belux en payroll verantwoordelijke , ITC transport en trailers HR Manager, payroll verantwoordelijke en preventieadviseur, General Motors coördinatie volledige payroll – SAP module.(1 j 2 m), Glaverbel glasindustrie, payroll, Duracell – batterijen, optimalisatie payrollprocedures, Tekni-Plex - chemische sector: payroll vervangingscontract, IRIS Group – schoonmaak payroll . DSV Gent – automotive, payrolloptimalisatie en installeren van een automatisch systeem voor aanwezigheidsaanvragen en badging , Komatsu – zware hefmachines, payroll en SOX procedures, IBW – boekbinderij HR Manager en hoofd payroll. Amonis- overheidsbedrijf – optimaliseren van alle polissen. Acerta vergelijkende loonstudies voor samensmelting van bedrijven. USG Group coaching en evaluatie van personeel. TYCO sector beveiliging HR Manager, payrollmanager en preventieadviseur. Euroclean schoonmaaksector HR Manager, payrollmanager en preventieadviseur.
Gates CorporationDenver (USA) IT Director EMEA,
Define IS/IT strategy for the EMEA region and roadmaps for its realization. Successful execution of identified projects. Providing leadership as head of the regional IS/IT division consisting of 46 team members complemented with contractors, servicing 25 sites located in 16 countries. Define budgets, control and optimize the IS/IT spending within the region.
Barco n.v.Kortrijk (Belgium) Chief Information Officer
WORLDWIDE PLAYER IN THE FIELD OF VISUALIZATION SOLUTIONS FOR PROFESSIONAL MARKETS
Recruited to define and implement an IT environment that enables the growth objectives and strategies of the company. Entrusted accordingly with the turnaround of people, processes and technology. Providing executive leadership as head of the IS/IT division consisting of an international team of 75 co-workers complemented with contractors, servicing 52 sites located around the globe in 23 countries. Budget planning, control and optimize the IS/IT spending throughout the company.
Philips Electronics groupInformation & Communication Technology Manager
Rethink and implement the IS/IT strategy for the Philips Competence Centre in Hasselt covering the full business scope. Management of the IS/IT department consisting of 20 team members servicing 3 production units belonging to 3 different Product Groups. Define the budget, monitor and control the IS/IT spending of the plant. Start-up of production plant in Kwidzyn (Poland).
Liberty Global - Telenet BelgiumIT Manager projects, programs & BMO
Responsibility of integrating 3 Project Management Organisations (OSS, BSS &POI) into 1 and setting up a unified PMO as a portfolio governance board. Reporting KPI’s as ‘TimeToMarket’; ‘On/Off Budget’; ‘Scope realisation’ were defined and monthly reported. Tools used were; Clarity, Excel and APEX-development for standard reporting.
Introduced Agile Methodology. This implied a remastering of all the Demand/Delivery Processes including the processes with external (on & off-shore) partners. Difficulties were lying in the fact that some strategic suppliers continued to work in Waterfall Methodology, others had Sprints of 3 weeks and internal Telenet Development was working in Sprints of 2 weeks. I assisted the Demand & Project Managers team plus the external partners in setting up a new planning approach taking in account this variables. Yearly Capex budget 40Mio€, Escalation responsible for PM’s to onshore and offshore stakeholders.
IT Program lead ‘Customer DNA’, introducing target advertising through big data analysis
Technical environment :AMDOCS/EPC for product modelling PEGA Order Management
NETCRACKER for TOM/WHOLESALE, KENAN Billing, SALESFORCE.com; Cloudsense , LNG, JAVA, J2EE, DRUPAL, PHP for all frontend development, HADOOP big data platform, ORACLE ERP/OBI Applications, NGDATA – Lily Enterprises, CA Clarity, HP ALM, JIRA, GITHUB.
Darwin Group (ICT People, Q People, Tele People, ICT People France)Senior Executive Manager/Partner
Start up, Innovate and manage customized, value-added solutions in IT, Engineering and Telecom for TOP 500 companies. Strengthen the different sub- organizations to maximize assets and produce at optimal efficiency and lowest risk.
Masterminded a 10Mio€ turnaround in projects for the strongest brands in technology, airlines, power, consulting, retail, banking, finance, pharma and telecom.
Setting up SLA’s with branch leading companies for Customer Care Services and Technical Call Desk Assistance. Partnering with HP for all hardware interventions in B2B market.
Orange Business ServicesGlobal Account Director
Management of Global Multinational Accounts - regional B-end sale/support
Lead request for tenders at Global scale from dev. till Kinal acceptance
Maintain and improve customer satisfaction scoring
Business skills in e.g. cloud solutions, public & private (Global)
infrastructure, corporate Video – Voice solutions, network
HolocubeBusiness Development Manager (Interim Manager)- International – (Europe)
Holocube is a division of the Rapid Group (distribution of brand communication). Holocube is a fully integrated 3D projection platform that presents the product in a very different way (hologram).
Role & Responsibilities: Reporting to CEO Rapid Group, development of resellers network
Major achievements: Set up of Sales and Marketing plan for the group and implementation of the plan for Holocube
Overall leadership of this major business transformation program, aimed at the global implementation of uniform business processes and standard business templates across the Lhoist Group, where SAP is the standard ERP solution. The program covered all functional areas except production planning and HR. Responsible for all stages of the program as well as all change management aspects HR Transformation, Partnering with corporate HR leadership, defined IT strategy for Global Employee Services organization. Transformed use and storage of employee data at the Company by leading implementation of company- wide cloud human resource system (Workday)
ArgentaAntwerpen Proces Excellentie
Adviseren in Lean Six Sigma en andere verbetertechnieken transformeren van ICT releases en de betrokken afdelingen, Verhogen van klantgerichtheid (Net Promotor Score)
YaraICT interim manager, International Chemicals, Brussels + Oslo
ICT Category Manager Managed Services Vendor Relationship Manager for Capgemini SharePoint Migration Program with various underlying SOWs , negotiated various ICT contracts hard- and software development, implementation and maintenance (customs sw, track and trace solution hw/sw, geosystems, Customer base: Head of Procurement, SD, PMO, CIO ,Generali Insurances, Procurement Consultant: Develop Procurement Transformation Program, ICT, Facilities, Real Estate, Car Fleet, Contractors vision and strategy development and implementation approach).
spend Analysis, Profit-Effort-Cost Matrix and Procurement Transformation Program.
Tyco ElectronicsTelecom Electrical/Electronic Manufacturing
EMEA Commodity Manager Mould Tools & Moulded Parts, strategy development for mould injection tooling and plastic parts supply across APAC and CEE , develop and implement sourcing relocation strategy for injection moulding parts and mould makers, manage new sourcing projects for various international telecom customers (British Telecom, Telefonica, K-Com, Deutsche Telecom), raw materials rationalization projects; EMEA cross BU sourcing initiatives; develop and implement Procure2Pay mould process + Zycus iSource sourcing tool (Source2Procure) customer base: VP & GM EMEA, Global Purchasing Director, R&D, Operations, Mould Engineering.
Groep BodenAutomotive car distribution and Finance & Procurement Project Leader
Develop and implement P2P- and S2P-processes- and tools, optimize budget process, spend analysis, spare parts, CAPEX- and indirect spend projects (ICT, utilities, insurances, temp labour, printing, transportation, Customer base: garage- and car rental management team, 7 Belgian plant locations. Brady Corporation Print Manufacturing Identification, Label and Printer products Transformation Global Procurement (US, APAC, EU), European Strategic Sourcing Manager, Indirect Spend, intercontinental and domestic freight, HR & benefits, travel, real estate, facility management, insurances, packaging, printing (direct media, advertising, …);
European management team, US Corporate, 18 EU plant locations.
Newell Rubbermaid (Consumer Goods Electrical/Electronic Manufacturing, Best Cost Country Sourcing)Project Manager and Consultant
Optimizing current and future sourcing footprint in low cost countries for Dymo label makers, VP Research & Development and Operations, Global Sourcing team.
Euroclear Group Financial ServicesManager Facilities & Central Services
Post-trade services, Procurement strategy for ICT-hardware Transformation Corporate Procurement
Building, technical maintenance, car fleet, cleaning, utilities, security, waste, printing, office supplies/equipment, travel, life and medical insurances,, set up Integrated Facility Management, …
MD, CPO, Facilities & Central Services team, 9 EU plant locations.
PhilipsCountry ICT manager for Belgium & Luxembourg
Program manager desktop/lan outsourcing scope Europe, Regional Solution Manager Europe ICT infrastructure, Program architect in global desktop/ lan outsourcing Program, Information & Communication Technology Manager.
GetronicsService Manager infrastructure services
Operational and tactical management for outsource customers of Getronics in insurance and government business. Daily operational management of delivered services, monitoring of the ongoing services. Escalation management.
Translate customer demand in change and project proposals, monitor progress and implementation. Service level reporting, including discussion/agreement on achieved service levels.
Customer relationship, complaint handling, Responsible for Continual service improvement.
Assistance in professional service handover to new contract party and closing down of the
service delivery, 1000 end users for one contract, 45 users for other contract. +/- 100 servers for file, print data services, email, network connectivity, internet access, security services. GDPR implementation
Ramada International Hotels & ResortsVice President Franchise Business & Operations - E.ME.A
Reporting to and working very closely with Managing Director. Overall responsibility for the Ramada Franchised Business and Operations in the E.ME.A region for all 204 Ramada branded hotels. Main contact and responsible for effective communications with the multiple and individual existing business partners and hotels in E.ME.A and responsible for negotiations of existing multiple and individual licenses and extensions. To direct and manage a team of Senior Operations Directors and Franchise Business Coordinator during the pre-opening period of new hotel openings, opening staff training programmes, opening assistance and day to day business support. Establish yearly Budgets, Business Plans and Key Performance Objectives for the department and team and implementation in the hotels to maximize revenue and profits, operating efficiency, optimize usage of GDS systems and related fees income stream for Ramada International. To ensure to add value for our business partners at the same time increasing profits levels for Ramada International. Maintaining the Ramada product and service standards, to improve EXCEED scores and to address weak performing hotels.
InterContinental Hotels GroupE.ME.A., Senior Director Franchise Business
Overall responsibility, ensuring effective communications with all hotels under a franchised license in the E.ME.A. region (brands include InterContinental, Crowne Plaza, Holiday Inn and Express by Holiday Inn). Reporting to SVP Franchise Business. Direct and manage a team of Franchise Service Managers during the pre- opening co-ordination, the hotel opening programme, the opening assistance and the day-to-day consulting. Ensure they provide a comprehensive package of training support for owners, managers and hotel teams of new, converting and existing hotels.
Establish hotel business plans, compose budgets, maximize RevPar (Revenue Per available room) and profits, operating efficiency, optimize usage of GDS systems, improve quality and high level of guest satisfaction and employee spirit. Member of the brand standards committee for InterContinental, Crowne Plaza, Holiday Inn. Responsible for negotiating the extension of franchise licenses or management contracts and involvement in negotiations with development colleagues for new projects in E.ME.A.
Director Hotel Openings & Quality Control, developed and implemented the first hotel opening department responsible for coordinating pre-opening assistance, hotel opening training programme and opening assistance. Standards & training manuals for the various hotel departments and job descriptions have been established. This hotel opening training programme was recognized as one of the very best in the hotel industry. Responsible for the co-ordination of more than 350 hotel openings in the E.ME.A.
Magotteaux GroupExecutive Seniot Site Manager - Plant Director (till 5 plants)
Three management missions with focus on restoring profitability in very highly tight social and economic situations. Radically transformed Magotteaux’s lacklustre business performance by reorganizing all site levels where operations became competitive and profitable across European markets after five years of considerable financial losses. Untied Magotteaux’s rooted social and human conflict between unions and re-established employee morale with the management team with improved relationships and trust with stakeholders.
Reynolds Aluminium Inc.
After its bankruptcy and sale to Remi Claeys with new strategy implementation via TQM-ISO Quality systems (50 mios € turnover after 2 years). Created a family owned business to represent senior management consulting operations. Modernized the Remi Claeys plant two production lines and built new offices to improve internal morale and external brand perception. Plant produced then same volume than with 5 lines: 18,000 tons per year. Restored Kouperman’s profitability after important loss of business leading to a restructuring. Focused on operational excellence and costs control using management improvement tools (Lean and six sigma, Best Practices, WCM, ISO 9000/14000/18000/8000, TQM, HACCP,…)
Bettonville N.VGlobal Sales Executive
Manufacturer of laser processing solutions for the diamond manufacturing industry. Market the latest laser technology and delivered accelerated sales revenues derived from the Asian, North American and European markets. Received the 2004 Trends Gazelle Award for being the fastest growing small company in both Antwerp and Belgium. Provided sales leadership and training to the agent network.
DHL LogisticsSite Manager
Primary customer interface for all aspects of supply chain & customer service activities, develop and maintain long term relationship, Customer contract bidding and pre-sales activities,
Responsible for and manage customer satisfaction, Ensure excellent project fulfilment performance, Customer Service management, Operations management , People Management ( 100 heads ), P&L - budget Responsibility, SHEQ responsibility.
Sanofi-Genzyme-Merial Pharma GroupBusiness Assurance Manager
Bridging function between Finance and Human Recourses in the context of a European “One HR” Strategic project.
SanofiLean Leader / Lean Performance Manager
Beheren van het globale Strategy Deployment Proces, Co-Auteur van het Sanofi Manufacturing System, (Cfr The Toyota Manufacturing System), Leiden van efficiëntie verbeterende en kostenbesparende programma’s, Internationaal leiden van de Change Management coaches.
Business Excellence Engineer, Leiden van procesverbeteringen, Faciliteren van probleemoplossende workshops, Expert ‘Leiding geven in een matrix’. Team Lead Software Validatie, Leiding geven aan een team van 12 ingenieurs, Project Lead risico gebaseerd werken.
Vlaams Instituut voor BiotechnologieZwijnaarde, Wetenschappelijk medewerker
Functionele analyse van verschillende vormen van een eiwit en hun invloed bij specifieke kankers.
GlaxoSmithKline VaccinesBelgium Director, Global commercial Strategy, Immunotherapeutic Business Unit
Responsible for establishing, developing and implementing long term commercial strategy of various early stage assets within two major company franchises. development, prioritization of markets/segments, internal and external projects).
Johnson & JohnsonPharmaceutical Services, L.L.C. PGSM, Director
Early Development Strategic Marketing, Responsible for the global strategic and commercial direction for two of the Corporation’s major strategic franchises.
Established and developed together with R & D and global key commercial regions the long term strategic marketing plans (incl. global life cycle & commercial operational plans, target product profiles/value propositions/differentiating strategies) For several new products in early to late stage of development. Assessed new markets, products, technologies, joint ventures, and strategic opportunities from a commercial perspective in support of licensing, mergers and acquisitions.
Johnsons & Johnson GMED FinanceBelgium Senior Financial Analyst
Responsible for monthly inventory reporting/review with franchise supply chain and follow-up
Successfully led the $1bn inventory reconciliation automation in 2012, Intercompany pricing improvement process, SLOB standardization and harmonization process, Reconciliation template implementation, Credo Events team lead – organizing monthly drinks, movie nights, golf initiation with barbecue, teambuilding event, sports events and year-end event
Eli Lilly Benelux (Pharmaceuticals Cardio)Senior District Sales Manager
Sales Manager Belgium focusing on retail product portfolio Cardiology/ Urology and supervising a sales force of 10 people.
Pfizer / PharmaceuticalsCardio District Hospital Officer
National Sales Manager (temporary assignment)
District Hospital Officer responsible for hospitals in Belgium.
Managing a team of 10 Hospital Representatives.
Essilor BeluxGeneral manager
Transforming Essilor Belgium and Holland into a Benelux organisation. Matrix organisation, shared service centres. Profit and loss responsibility. Selling optical lenses (Varilux), optical equipment and high end frames, sunglasses and contact lenses. Implementation and presentation of a new customer loyalty plan. Market leader optical lenses in Benelux and worldwide. Reorganisation dealer network & expansion through customer loyalty.
Silhouette BeneluxGeneral manager
General management, profit and loss responsible. Merger of Belgian and Dutch organisation into Benelux company with offices in Antwerp (B) and Breda (Nl).
Sales and marketing strategy for Silhouette, adidas glasses, Swarovski eyewear, Chopard and St Dupont high end frame brands. Selecting collections and working with Silhouette international on designs and strategy. Optimising sales through selective distribution and promotional activities.
Market leader in Belgium and Holland.
Buchmann Optical Industries (Hoya)Brand manager
Ray-Ban, Lamy and Lacoste frames, Product management, sales and marketing management Benelux, Relaunch of Ray-Ban on the Benelux market and making Lacoste into a success story. Training of salesforce, organising customer events with objectives.
Janssen Commercial EuropeEnterprise Portfolio Management process setup & Clarity training consultant for a division of Johnson & Johnson Pharmaceutical Companies
Set up processes for IT Portfolio-, Resource- and Project Management, Development of a training package for PPM and the use of Clarity in JC EMEA, train ICT community in P3O and time registration, Train Project managers on Clarity and the impact on the project management process
Train Resource managers on Clarity and advanced methods to improve, HR Analyst in global outsource program. Gathering HR data per country, prepare outsource facts and figures on the impact for personnel and discuss with possible vendors.
Tetra Laval GroupManaging Director Benelux
Multinational, worldwide leader in solutions and systems for processing, packaging and distribution of liquid food, Realized exceptional results and market share growth in a highly competitive environment. Driving product, process and customer service improvements:
Growth cooling service department by acquisition optimization and development of direct and indirect distribution channels. Board member branch organization Fedagrim and Chairman of “Agribex 2015” 3rd largest exhibition in Belgium, Introduction Multiple brand and multiple channel strategy. Integration and reorganization of 3 market companies into 1 new entity inclusive negotiations with working council and unions, Replacement of weak performing dealers by own direct organization.
Nomacorc S.A (Belgium)Corporate Quality & Regulatory Manager
Analysis of the customers’ needs and market expectations, definition and implementation of the world class quality vision and objectives, audit and review the local teams, determination with sites directors of the organizational changes. Drive the continuous improvement process, promotion of the sites benchmark and alignments, review norms and legislation and insure fulfilment, elaborate the Corporate Social Responsibility Vision, data’s collection and analysis for the Corporate Social Responsibility Report. Assessment of the Food Contact compliance based on EU/FDA legislation.
Nomacorc S.AQuality Director - Member of the EU board of Directors
Foam extrusion of LDPE and TPE. Introduction of the Lean-Six Sigma’s methodology including the certification of 12. Green Belt, redeployment of the Quality team including the integration of the sensory aspects
and focus on the customer support, leading to productivity increase of more than 50%, 60% claims reduction, got the ISO9001/2008 and the BRC-IoP certification for the company Introduction of 10 new products both in production and at customers Regulatory affairs manager i.e. food contact compliance and “Reach” registration.
Lyreco New BusinessStrategic International Sales Manager, global distributor of office supplies.
Building a strategic International sales approach and strategy, and inspired local sales teams cross borders. Managed to rapidly generate a highly profitable business turnover. Signed global agreements with Gamma Holding, Nike, Donaldson, USG People and Tarkett.
Introduced methodology to identify and quantify indirect cost savings opportunities for the customer and prospect base which enhanced Lyreco’s value proposition. Today referred to as value stream management.
Corporate ExpressOffice Supplies Managing Director
Started as a green field operation, after 5 years number 3 in this activity field.
Establishing International Account Team, Nr. 1 after 3 years in customer segment companies > 10.000 FTE’s, Customer care aligned to this types of customers.
Expanding share of wallet programs.
Optimalisation catalogue, On line, Print catalogue, Introducing TCO concept to customers.
Pricing optimalisation ( ABC pricing), brand awareness of the company.
Danka Belux Office equipment materialMerger of 3 companies,Toshiba, Infotec, Kodak
Sales alignment to different types of customers, Introducing territory management
Expanding share of wallet programs, Logistics, Automatization Help desk for service calls
Effectiveness programs for service engineers, Delivery of spare parts directly to engineers
Turnaround, Profitable operation after 3 years.
Toshiba Benelux Office equipmentGeneral Manager
Developing professional dealer network in the Belux market
Product introductions, Marketing and sales plan , Start-up company.
SD WorkxMarketing & Sales Director
Payroll services B2B market
Reporting to the board, member of the strategic planning group. Design and implementation of the strategic plan, IT connectivity solutions for customers, Introduction of new BU’s services, Sales and marketing team aligned to the different customer segments
Office equipment ( Copiers, Print)
Develop and strengthen sales team in the different territories, Sales training/ coaching B2B,
Strategic planning, business planning , sales &marketing plan, Financial budget, forecasting, CRM.
Office DepotCommercial Director Benelux
Nieuwe opstart van de organisatie binnen een internationale omgeving, Benelux model op te starten en uit te bouwen eigen P&L, volledige verantwoordelijkheid en opbouw van verschillende
Afdelingen : Sales Managers met hun 35 regionale accountmanagers, Sales Support, Customer Services, Warehouse Puurs, Credit & Collections, Marketing- en category managers en merchandising. Mooie groeicijfers gerealiseerd met het Belgisch team (zie Trends
Gazelle sterkste stijger middel grote bedrijven prov. Antwerpen), Enige Belg binnen de directie van Office Depot Benelux, rapportering aan Contract Diversie (VP) en Country Manager , P&L eind verantwoordelijkheid voor Belux multi-channel model. Integratie Guilbert acquisitie binnen de Office Depot organisatie. Integratie Office Depot team Benelux naar de nieuwe Global strategie van 3 business kanalen (mailorder – contract sales – retail) naar een mono brand strategie in een nieuwe regio Benelux- DACH in Europa.
StaplesPresident Int’l Sales Based in Amsterdam - Office Supplies Business
Responsible on global level for development all International Accounts
Managing Director & President Corporate Express France Office Supplies ( taken over by Staples)
P&L responsible France Contract business Office Supplies incl furniture
Int’l Sales Director Samas group HQ based in Netherlands; taken over by Buhrmann / Corporate Express,
Steelcase Strafor SAArea Manager
Global Top 3 player Office Furniture.
Reorganisation dealer network & expansion.
Pooling PartnersManaging Director
Logistics, Supply Chain, Pallet production & Pooling
Financial and organizational turnaround of medium sized companies to profitable, efficient
Organizations, Discontinuations of production of commodities and commercial focus on niche markets and additional services, Creation of focus oriented organizations with total goal alignment of individual departments, Launching of initiatives of extension of life time of products for transportation and storage. Separated the companies in 5 business units and developed for each BU an appropriate strategy to grow. Some restructuring was necessary. Aligned the product portfolio within the group in order to reduce products made and reduction in inventory, larger production runs and improvement of efficiencies. Supervisory level: 145 persons.
Bopack (Industrial Product Identification Company, active in Europe)IT Manager
Member of the management team, reporting into the Managing Director.
Responsible to manage the IT Department taking care of internal IT as well as develop, implement and support external software applications for automation and integration. implemented SAP ERP in the Belgium and France offices. I have pushed the barcode label printers used in industrial applications beyond their wildest imagination.
Schenker Deutschland AGHamburg Management of Complex Post Merger Integration (PMI), Controlling and Administration / Deputy Branch Manager (Hamburg / Kiel)
Played a key role following a company merger with the Company Stinnes AG and subsequent relocation to Hamburg; ensured the smooth post merger integration for Schenker Germany North.
Integration processes, accounting, budgetary controls, investments and reporting. Managed the closure of the Lüneburg branch and the Peutestrasse office and integration of processes in the Eversween branch in Hamburg. Integrated acquired company (Scansped) into the Hamburg branch office. Established and implemented an environmental management system (ISO DIN-ISO-14001),
certified with the mark of distinction. Secured and implemented TAPA (security standard, class A) certification - Schenker Group’s first certification. Led ICT operations, including the restructuring and setup of an ICT network and introduction of modern communication technology, conducive to service excellence. Coordinated major construction projects at the Hamburg and Kiel branches within time, resource, quality and budgetary constraints.
Arenberg dienstengroepFinancieel en administratief directeur
Sociaal secretariaat, kinderbijslagfonds, verzekeringsfonds voor zelfstandigen.
MIVBIndependent Program Director
MoBIB contactless ticketing solution introduced on the Belgian market. Driving the (ticketing) interoperability with the 3 other operators of the Belgian public transport sector (SNCB-NMBS, TEC & de Lijn,representing STIB-MIVB in BMC. Starting the introduction of a new ticketing platform replacing the current house-grown platform, while in the meanwhile ensuring continuity of the current platform. Managing the kaleidoscope of suppliers & partner. Develop strategic vision for the STIB-MIVB ticketing.
Algemeen Christelijk VakverbondDiensthoofd leden- & bijdragebeheer en logistieke- & facilitaire diensten adjunct verbondsdirecteur en lid Dagelijks Bestuur
Netwerk Meetjesland vzw (regionale koepelorganisatie voor integrale streekontwikkeling en intergemeentelijke samenwerking)Algemeen directeur en Streekmanager
Coördinator a.i. Regionaal Welzijnsoverleg Streekplatform Meetjesland vzw, Meetjeslands Vormings- en opleidingscentrum vzw, Het Volk cvba, Regionaal Welzijnsoverleg Meetjesland, Intercommunale DVV Meetjesland (schrijven van statuten, businessplan, opstellen meerjarenbegroting en investeringsplan, opstellen beleidsdoelstellingen, HR beleid).
rapportage aan de raad van bestuur (o.a. opmaak en voorleggen van strategische planning, begroting, kwartaal-/jaarrekening en jaarrapport, subsidiedossiers ESF, EFRO, doelstelling 2, …): o.a. Opleidingsdatabank IVO (2001 - op dat moment uniek in Vlaanderen!), Vital Rural Area (project samen met 14 Europese regio’s).
Vulpia Vlaanderen vzwDirecteur Woonzorgcentrum
Uitgebreide en algemene kennis over sociale wetgeving en arbeidswetgeving;
Sociaal Rechter bij de Arbeidsrechtbank te Gent.
Belgian Federal Public Service for Social SecurityGeneral Manager Change Management
SETTING UP HEAD OFFICE and PART of MANAGING COMMITTEE setting up Communication head office (recruitment and selection of personnel); Development of the Management strategic planning and strategic communication plan towards citizens,
SETTING UP NETWORKS within the sector of the social security (15 institutions), within the FPS/SPF for social security (internal). Design of communication strategy for change management towards stakeholders. Design and development of electronic communication channels (CRM, motivation employees, e-communities), common project management; Management of Internet sites, Spokesperson of the institution and coaching experts for specific cases. Set up of crisis management procedures. Communication and incentive for employee motivation, collaboration with various cabinets (X6) on the matters concerned with the concerned ministers and international contacts and workgroups.
Federal Company of the Belgian Railways (SNCB)Business Unit manager Change Management
Set up of a new communication strategy, Team- and budget management, Development of marketing campaigns (marketing mix, B2B, B2C, corporate communication campaigns (tools, Internet, films, Intranet, advertising campaigns…). Media relations, Crisis Communication strategy, communication strategy (change management);Team- and budget management. HR and marketing campaigns. Press relations and coaching press responsible, coaching experts in specific situations. Collaboration with ministerial cabinets; work groups for new projects, collaboration with international public transport organizations, client minded issues.
• Organization of national and international events. Organization of international congress and seminars (Stockholm, Vienna), IRCA and UIC. International Communication Manager of the AICCF-IRCA.
Eweta – Fédération patronaleDirecteur Général Région Wallonne
Active dans le secteur de l’handicap Elaboration d'une vision et d'un plan stratégique en vue d'encadrer l'action de la fédération, Négociation politique avec les cabinets, Négociation avec les délégations syndicales, Établissement d’un plan opérationnel intégrant des buts et objectifs qui favorisent l'accomplissement des orientations stratégiques de l'organisme, Veiller à ce que le fonctionnement de l'organisme soit à la hauteur des attentes de ses membres, du CA et de l’assemblée générale, Superviser les opérations courantes de l'organisme afin d'en assurer l'efficience et l'efficacité, Rédaction de projets de politique aux fins d'adoption par le CA, élaboration de procédures en vue de mettre en oeuvre les politiques de l'organisme; passer en revue chaque année les politiques courantes et recommander des modifications, au CA, Communiquer avec les membres afin de les tenir au courant des activités de l'organisme et de cerner l'évolution de la communauté cliente et économique et politique, Établir de bonnes relations de travail et des ententes de collaboration avec des groupes communautaires, des organismes, des politiciens et d'autres organismes en vue de faciliter l'atteinte des buts de l'organisme, Administrer les fonds de la fédération à la lumière du budget approuvé et contrôler les
mouvements de trésorerie
Telesystem International WirelessProject Manager / Consultant
Setting up Customer Services departments in UK, Germany, France, & Belgium. All project stages have been elaborately managed: initiation, planning, development, implementation & closeout. An end-to-end accountability was displayed for the managed projects and reporting to management was performed on national and on pan European level.
Alcatel LucentSenior Lange Account Manager
Business development to telco Operators and Gas –Oil companies
End-User Solutions & Managed Services, Mobile Services - HDTV-Video and end-user Solutions & Services in Network Operator connectivity
Developing a approach/solution with virtual team (mainly UK -Netherland)
Business development to Kixed and Mobile Operators of which 80%
Hunting, IN & Billing applications & Managed services - Service & Network infrastructure
End-responsibility of the sales cycle including Project control, reporting….
Working internally with different Business Units at EMEA level, Financial forecasting (Siebel)
NokiaTelecommunications Customer Order Fullfilment Manager EUR2 (BNL, UK, IRE, and DE, AT, CH, FR, and MA), Global Resource and Logistics Partner Manager for DSC
Building up the logistics function within Nokia Networks sales organization, Integration of Logistics Management in the account teams, Integration of Nokia Networks DSC and customer’s DSC
Re-engineering of Supply Chain processes, Supply Chain efficiencies implementation : reducing inventory, lead-times and costs, Resource Management: resource planning, competence development, performance management, etc.. ( +/- 120 heads in direct , +/- 300 in matrix reporting line ), Budget + P/L responsibility, Outsourcing of logistics and Customer Service Activities, Spare Parts management, Procurement of services , installation materials and finished products, Set up the Logistics Application support structure globally, Closing local warehouses.
Setting up Senior Management training program together with University of Helsinki.
MobistarManagement Consultant – Change Manager - Executive Coach (PersonaGlobal)
IT, Telecom, Life Sciences, Banking. Performance Improvement, Change Management, New Strategy Implementation, Set-up of new Telecom – Sales & HR
KPN telecomAd interim Manager
Retention for the brands KPN & Hi Sales channels: outbound, inbound, online & retail, Communication for traffic channels: EM, DM, SMS, My, App
increasing the online traffic & conversion , proposition management, retention / loyalty management, trade marketing, communication (ATL & BTL), direct marketing (DM & EM), online sales channels: SEO, SEA, display, retargeting, e–tail, affiliate & social media and offline sales channels: retailers, dealers & telesales.
CanalDigitaal & Online.nlprovider of TV – via satellite, copper & fibre , internet and telephony
Ad interim Head of Marketing, Communication and Sales, Product / proposition management,
Retention management, Trade marketing for retailers, dealers & wholesale, Communication: ATL & BTL , Direct marketing: DM & EM, Online sales channels: SEO, SEA, display, retargeting, e–tail, affiliate & social media, Offline sales channels: retailers, dealers, wholesale & telesales
UPC cableAd interim Marketing Manager for the mobile department (prepaid MVNO)
Responsible for Trade marketing, Product / proposition management, Development of the retention program , Marketing & communication: ATL, BTL, POS, marketing research, DM & CRM
Consultancy for a new product launch (MVNO), Development and implementation of the business plan, Set up of a prepaid mobile operator (prepaid MVNO), Trade marketing: strategy and implementation, Product / proposition management, Marketing & communication: ATL, BTL, website, e-commerce, POS & CRM
VodafoneAd interim Senior Segment Marketeer
Development and implementation of a new mobile product , Marketing-communication: ATL, BTL, POS, dealer ad’s, online, base management, DM email & PR
Belgacom GroupAccount Manager
Belgium’ largest provider of fixed, mobile and ICT integrated solutions
cross selling Telindus, Proximus & Belgacom solutions, Dedicated to 15 top corporate Industry accounts in cross-selling the group’s solutions and products. Fixed line, mobile and ICT products, services & solutions, Strong interaction with colleagues in all group departments - regular direct contact with senior & top management for support in strategic decisions – organisation of high level customer board meetings – development of strategic account plans – accurate forecasting of revenues – daily management of several dedicated virtual direct sales teams in a matrix organisation. Mature experience working with various channels (Distributors, VARs, Partners)
Major customers: Arcelor-Mittal, Alcatel-Lucent, Cisco, Deloitte, IKEA, Caterpillar.
BelgacomDirector in charge of different departments (Sales, Technical support, Marketing for the small and medium business
Sales for Corporate segment). Very active in a complex (and successful) change management. Change management (culture, attitude, process, systems, measurement), Complex Organisation: large and de-centralized, facing to Union based workforce.
leading and coaching sales, technical engineers or marketing people, Crisis management and department re-structuring, Cross-functions and -divisions relations and interactions, Regulated business environment. Set-up of a modern and efficient sales department with external and telephone sales forces. Experience with regulated business, Change management in a controlled social environment (Unions), Frontline reengineering project corporate segment – PROXIMUS (BELGACOM Mobile). Joint BELGACOM / PROXIMUS program to improve large accounts control.
AkzoNobel Decorative CoatingsConsumer Marketing Manager
Global paints company, known for its leading brands such as Levis, Xyladecor, Sikkens and Polyfilla. Follow and analyse the market- and brand performance and make strategic recommendations to grow the different brands. Responsible for annual marketing plan for the DIY business. Full budget and P&L responsibility for the retail brands
P3A Advertising & Communication GroupGeneral Manager
Direction générale, Finance, Stratégie marketing, Développement, Supervision des groupes commerciaux, en charge des clients, gestion des medias et de la promotion des ventes pour : Ministère des Affaires Etrangères de Belgique, Lunch Garden (59 restaurants en Belgique), Faderi (Construction), Pirelli (Tyres), DHL Global Mail (Direct mail & Emailings), IDS (pharmaceutique), Phone Plus (Télécommunication –Telenet), Smoby (Toys), Maxi GB – Carrefour (Retail), Belgacom Events (Télécommunication), Région de Bruxelles- Capitale (Institutionnel), Carestel (Restaurants sur autoroutes), Neuhaus (Chocolat), Proximus co-advertising (Field), P&G (Ariel), GD France (Food), Flunch Belgium (Restaurants)
Niko nvSegment Manager residential market
Belgian manufacturer in solutions for switches, lighting control and home automation. Develop a strategic market approach towards high volume users (construction firms, project developers), detect specific needs and direct the assortment versus these needs. Active in Belgium, France, The Netherlands, UK, Poland and Slovakia, Analyse market evolutions and detect trends in above markets, Launch of a loyalty program
Mensura Absenteismealgemeen directeur
Mensura Absenteisme ontwikkelde haar dienstverlening naast medische controle verder onder de noemer van verzuimbegeleiding. Strategie: uitwerken en uitdragen van missie, visie en waarden naar medewerkers, klanten en controleartsen, HR: ontwikkeling van teams en medewerkers, Finance: opstellen van strategische doelstellingen en daaraan gekoppelde budgetten, Deelname aan raad van bestuur, Sales & marketing: nationale klanten en strategisch belangrijke klanten, Networking, Product development: analyse, ontwikkeling en go to market. Procesoptimalisaties: in het kader van operational excellence. Change management.
Managing Principal Consultant / Interim Management AssignmentsGeneral & Financial Management – Consultancy – CFO/FD/CEO/MD positions
Progressive experienced supply chain and operational consultant in finance, tax and general administration, with a broad leadership in corporate development of financial and administrative procedures and visions, alignment with business objectives and operational management of people, policies, systems and practices in global trade. Excellent understanding of accounting and reporting systems, legislation, statutory and regulatory framework, local and international GAAP, IFRS and SOX. Direct experience with multi-country P&L management, multi-site organizations and global project management, human resources, supply chain. Both domestic and international, local and remote. Experienced in best practice thinking, directing multidisciplinary cross-divisional teams, system implementation and upgrades. Manufacturing and corporate environments. Commercial customer oriented attitude, Board member in EMEA and Asia Pacific legal entities, representative in professional organizations. Excellent working knowledge and implementation experience in multicurrency ERP systems. Communicative C-level manager, hands-on and strategic on request or required, problem solving attitude, innovative mindset, result-oriented with a personal impact and a sense of urgency. Multicultural. Listed companies, Private Equity. Driven to master systems’ complexities. Specialties: accounting, tax, financing/banking/stakeholder relationships, transfer pricing, rulings, VAT, budgeting, forecasting analysis, cash flow and reporting management, start-up organizations, transformational change management, reorganizations, cost control, shared services, HR, logistics, supply chain. Fluency in Dutch, English, French and German. Basics in Spanish.
SWIFT scrlManager Corporate Planning/Financial Expert
Manager of team defining business plans practices and evaluations and follow up of key initiatives driven by technological, legal or business needs‘
Overseeing Budget – Actuals – Forecast activities for SWIFT’s IT department
Creator and owner of SWIFT’s overall Long Term Financial Plan for defining the financial framework for strategy envelopes, price setting and profitability enhancing activities, recognized publicly by CEO and CFO as instrumental for major investment and other major decisions, KPI definition & tracking
Trusted senior liaison between IT and Finance for all major Investment proposals and initiatives
Development and ownership of the cost allocation model for messaging services based on a deep understanding of SWIFT services, technical systems and cost drivers
Major support role to the development of SWIFT’s 2010 and 2015 strategy, incl. KPI definition
Key participant in the migration project of SWIFT’s huge traffic and revenue DWH in its switch between COGNOS and Microstrategy
PriceWaterhouseCoopersDirector Strategy (Consultancy)
Realizing with my team of a complete process re-engineering project from design, user and staff acceptance, to implementation and roll-out for a community funded infrastructure organization
• Strategic advisor to the TNT group (Dutch Post) in its dealings with the Dutch regulator (OPTA)
• Project manager for drawing up an SaaS strategy and related business plan for Belgacom
• Defining interconnection strategy and interconnection tariffs levels for the telecom sector in Belgium in defined in line with European and local legislation
Transcom Worldwide,FrieslandCampina,General Electrics,Interim Management CFO/ Treasury Director/ Finance Director/ Crisis Management
Accomplished multilingual financial professional with thirty years of international experience in multi-vertical industries (company reorganizations, finance and accounting transformation, cleaning and optimizing as well as ERP implementations) and multi-cultural environments. Strong treasury and accounting operational experience; additional skill sets include budgeting and forecasting at the corporate and subsidiary levels, design and implementation of internal and external reporting, financial planning and analysis, consolidation of financial statements, as well as internal auditing, review and implementation of restructurings. Experience in budgeting, tax improvement and planning, real estate and conversion of assets, Crisis Management, M&A, set-up and closure of companies. With an excellent knowledge of UK-, US GAAP, IFRS, and several other European GAAPs (Dutch, Belgian, French, Luxembourgian, German…)
Startup Operations, Merger & Acquisition, Implementation of Policies & Procedures, Sarbanes Oxley Implementation, Change Management
Cost Reduction, Bank Negotiations, Cost control, Tax optimization, Fraud Investigations
Engie, Interpolis / AchmeaBusiness Development Manager
E-commerce / digital marketing / business development / (digital) change management / project management executive
SEO - SEA / AdWords - Affiliate marketing - Social advertising - Display marketing - Programmatic -
Email Marketing - Remarketing / retargeting - Online Marketplaces – CRM – Review marketing
Analytics & tools
Google Analytics, Google Merchant center, Google Webmaster tools, Screaming Frog SEO, AdForm,
Google Tag manager, Platform 161, Photoshop, Hotjar, Channable (feeds)
E-commerce / digital marketing / business development / (digital)
change management / project management executive (freelance)
- Setting up & structuring E-commerce activities;
- Advising on online strategy / making roadmaps & implementation;
- Realizing total (online) marketing & conversion optimization programs;
- Campaign management;
- Analyzing data;
- Setting up and managing online marketing channels (affiliate,
display/programmatic, SEA (Adwords, Bing), e-mail, remarketing,
seo, market places, etc.);
- Selecting and managing partners and agencies;
- Realize digital transformation within organizations;
- Integration of Scrum / Agile within organizations;
- Setting up marketing and sales automation;
- Customer journey mapping;
- Project management
NMBSProgram Manager DICE
Responsible for the implementation of a new train departure procedure (DICE-program), compliant with EU safety regulations.
• Complex joint program NMBS/Infrabel consisting of more than 30 subprojects, with high visibility inside both companies and to the outside world (political world, media, passengers organisations), involving ca. 80 employees at NMBS and Infrabel.
• Program realisation subjected to extensive auditing by safety regulatory bodies in Belgium and all surrounding countries.
bPostHead of ICT Projects
Responsible for reorganising and managing the ICT Projects Department (85 ICT Project Managers and Experts).
• Accountable for the realisation of transversal (cross-department) ICT projects in the areas Infrastructure, Architecture, Service Delivery and ICT Security & Audit.
• Member of the ICT Management Committee, reporting to the CIO.
DHLICT Account Manager
Responsible for monitoring ICT service delivery by DHL ICT teams worldwide to key account customers.
• Pre-sales and ICT demand intake for prospects and new customers
Responsible for the Customer Integrations team (8 project leaders/analysts).
Responsible for customer integration projects and for rolling out the corporate warehouse management system.
KBCHR manager ICT
Loopbaanbegeleiding voor een pool van een honderdtal medewerkers ICT; Accountmanagement voor twee directies: Single point of contact voor HR-topics (resource planning, talentmanagement, evaluatie-rondes, beleid HR,
KBC bankTeamleader ICT
Leidinggevende over een team dat in stond voor alle continuïteitsprojecten Schade Polissen (10p) met programmeurs, technisch ontwerpers en analisten. Coördinatie werkverdeling, dagelijkse sturing en rapportering, budgetbeheer, organisatie stuurgroepen met Business en algemene projectleiding.
PfizerProduction Manager Aseptic Manufacturing, Blow Fill Seal
Production Manager of the unique aseptic production location for Xalatan/Xalacom eyedrops, 70 MioU/year, sales value approx 1.8 billion USD. Department consisting of 120 people, direct expense budget approx 15 Mio USD, continuous 3 shift operation, 24/5
Optimization (process, productivity and quality) of the department in view of product patent loss 2011-2012
Translation of high level master schedules into achievable production plans and inventory strategies
ZoetisSupply Chain Management Leader
Leading the Global Supply Chain Management team (excl US/Asia) : 10 Sr Managers in Zaventem and 1 Sr Manager in Canada
Team responsibilities include overall demand signals, forecast accuracy, KPI adherence & improvement projects, allocations, problem solving and issue resolution, backorder reduction, overall inventory levels, safety stock calculations, stock transfers, supply chain agreements, negotiations, write offs & destructions
Game ManiaICT Manager
Lid van het managementteam
Dagelijkse aansturing van de ICT-afdeling
Projectmanager voor het omnichannel project:
Migratie van SAP/R3 naar SAP IS Retail, GDPR implementation
Implementatie van een nieuw web platform (CMS, PIM) en webshop,
Migratie van de IT-infrastructuur naar een gehoste oplossing
Implementatie van een interne service desk oplossing voor het winkelnetwerk (Jira)
Virtualisatie van de centrale POS servers(Point-of-sales),
bPost Special LogisticsICT Manager ad interim
bpost Special Logistics, bekend onder de naam van de dochterondernemingen Corpco en Euro- Sprinters nv, is een toonaangevende dienstverlener van gespecialiseerde distributieoplossingen. Het hoofdkantoor van de onderneming ligt in Kortenberg, met een bijkomend kantoor in Luxemburg.
De missie van bpost Special Logistics is: klanten helpen de kloven in hun supply chain te dichten door middel van flexibele (niet-standaard) distributieoplossingen en aanvullende dienstverlening.
Opdracht als interim ICT manager:
Stabiliseren van de Legacy IT omgevingen,
Uitwerken van een strategisch IT plan, en als lid van het management team, mee het algemene strategisch plan van de onderneming.
Aansturen van de IT medewerkers en de softwareleveranciers,
Creëren van een IT support organisatiestructuur.
Implementeren van een mobiele app voor chauffeurs op IOS en Android.
KialaProject Director publieke websites en webservices
Kiala is in 2012 de leidende aanbieder van afhaalpunten voor levering van pakketten in Europa.- Verantwoordelijk voor het portfolio publieke websites en webservices:
De corporate websites,
De C2C site die particulieren en kleine e-commerce bedrijven toelaat om paketten te versturen van Kialapunt naar Kialapunt.
De webservices voor het selecteren van Kialapunten en voor het weergeven van tracking informatie
De webservices voor integratie met e-commerce platformen (Prestashop, Magento, OSCommerce, ...)
Mobiele applicaties voor iPhone en Android.
BNPSenior ICT, Team, Change, Program, Project and Portfolio Management Manager
BNP Paribas Fortis Business Unit Manager
Lead a team of project managers and responsible for the project intakes, scope and charter definition.
Management of the portfolio & program management of 190 projects for the departments of Risk, Basel II, HR, Finance, Treasury, BI, NBB reporting and Marketing
Managed and aligned project portfolio with the business strategy
Managed on a daily basis budgets, deadlines, deliverables and reporting toward higher management based on Clarity. Quarterly forecast meetings with the Business
Communicated between the Business and IT
Management of the project managers (follow-up, coaching, planning)
Environment: Team management, program and portfolio management, Harmonie, Prince II, Clarity, MS Project, UNIX, Linux, VMS, MS Windows, VM Ware
Coordination of the Services for BNP group from BNP and partners
Coordination of major escalations between the BNP group and partners
Follow up of service quality and budgets
Implementation of new projects to improve service quality, align services in the BNP group and reduce costs by coordinating the teams in Europe
Allegion PLCIT Manager France, IT Project Manager EMEA & Business Analyst
IT MANAGER FRANCE, IT PROJECT MANAGER EMEA & BUSINESS ANALYST
• Ensured business continuity for all mainframe applications.
• Reinstated a sense of stability for the business in a VUCA environment.
• Successful leadership of the IT Sox team through the compliance check procedure.
• Guiding the company through a successful IT Sox audit.
• Interim IT Management for the France region. 2 companies, 6 sites in total. Many subprojects.
A small infrastructure team (2 > 4 FTE) for each larger site.
• IT integration management for the M&A deals of AXA Stenman (NL, FR & PL) and Simons-Voss (DE), who have become part of the Allegion Group.
• Direct reporting line to Allegion’s Vice President of Information Technology.
Skills & Technologies:
• Managing a team of mainframe application experts and another small team for infrastructure support. Role of release manager for mainframe related changes.
• Application management, Business analysis: Managing the buffering & prioritizing business requests, making good use of my critical thinking and decision making skills. Follow-up after go-live to measure internal customer satisfaction with respect to application performance.
• Application management, Business analysis: Managing the prioritization of business related IT incidents. Follow-up after corrective action to measure internal customer satisfaction.
• Business analysis: Interaction with business managers to obtain full understanding of open issues.
• Negotiating with business managers concerning the need to comply to IT Sox rules.
• Windows 2008 R2, 2012 on Dell Servers; Office 365.
• GCOS7 and Mantis for the Bull Mainframe.
Janssens NVIT Manager
• Development of a stable IT environment under tight budget limitations, using contract negotiations with external suppliers and the definition of suitable SLA’s.
• Complete cleanup and optimization of the available data racks and data lines.
• Improvement of the defined IT Processes.
• 40% HSE Management Advise.
• Follow-up on reported QA issues, preparing ISO 9001 and CE files, hosting external audits.
• Juniper SSG Firewalls; Installing and configuring Windows 2003 & 2008 R2 on HP Servers; Active Directory Implementation and Management; DNS Management; Exchange 2007; Hyper-V; Windows 7 on HP and Dell PC’s; Citrix Presentation Server; Networking; Alcatel Telephone exchanges. Trend Micro WFB; ADSL/VDSL; Cisco Small Business switches; Aerohive wireless; Linksys wireless;
Chemviron CarbonSupply Chain Director Europe
Direct, coach and train supply chain team + drive S&OP process
Direct efficient flow & storage of goods and services from origin point to point of use
Direct transport operations, bulk tanker fleet, service equipment & associated maintenance
Legal Representative towards Region Walloon for Waste Management.
Ensure compliance of waste transports with European and local legislation.
Efficiently source products & services supporting commercial & technical customer needs
Manage and optimize Field Service operations to provide value-added services.
Manage the procurement team to ensure efficient, on time and cost conscious purchases.
Ensure European sites have an effective Crisis Management Process in place.
Drive the Facility Plan towards implementation.
Employer representative for “Works Council” & “Environment, Health & Safety Committee
ONTEX (Healthcare)Supply Chain Director
Divisional Procurement & Demand Supply Mgt + Customer Service, Warehousing & Transport
HuntsmanGlobal Project Manager- S&OP Manager
Global Project Manager Planning & Scheduling implementation (OMP Plus)
Selection Planning & Scheduling Tool, write RFP, follow-up
Setup Global Competence Centre Forecast2FullFill
SOP implementation OMP Plus
Coordinate platform upgrade and Datacenter Migration
Huntsman S&OP Manager (ad interim)
Lead the S&OP process for Huntsman Polyurethanes EAMIA Region
Improve the S&OP process
Lhoist GroupGroup IT Vice President
Global lime & minerals producer.
Direct management of a global team of 100 people of which 30 consultants
About 3.500 IT users
Yearly IT budget about Euro 26 Millions
Before: Group IT Director
Direct management of a central team of 35 people, plus dotted line management of 55 people
decentralized in countries
ProximusSales Consultant Mobile Connectivity
Approach corporate and SME market with mission: confirm confidence in superior quality of Proximus network & services
Guarantee a consultative approach: tailor made pricing solutions combined with technical insight for the enterprise. Voice solutions as well as mobile data and the internet of things.
Before : Specialized Sales Consultant ICT at Belgacom
ICT and UC business development in B2B market (Corporate market and SME)
Customer centric solution selling of combined ICT, connectivity and communication solutions
Enterprise network solutions, Datacenters (IAAS, SAAS,PAAS,DAAS...), Security (internet access street, DDOS,IDS,IPS,Mobile...), Collaboration Services (Unified communication, hosted PABX...), Business cloud solutions ...
Gold-medalist Computer Science & Engineering graduateWeb Development, Automation, Open Source Solutions, Test & Behaviour Driven Development, Innovation, E-commerce, Social & Professional Networking, Agile Development, Business Development, Creativity and Welfare.
sound knowledge of preparing and managing application using
PHP, JQuery, Oracle PL/SQL, ASP, Zend Framework, CakePHP, Cassandra, Big Data, Smarty,
AngularJS, Crystal Reports, Access VBA, Drupal, Zend Lucene, Content Management System
(CMS), Eclipse, NetBeans, CVS, SVN, Git, MVC, FBApi, SOAP, REST, JSON, OAuth, OpenID,
Amazon API, SMS, Voice Messaging & Push Notification APIs. GDPR implementation
OrangeDirector Indirect Channel Enterprise & Wholesale Business Division
To set the industry standard for mobile broadband connectivity. Focus to develop and implement the B2B (SME) indirect sales channel strategy, while sustaining a win-win business relationship with the stakeholders of the Orange Belgium sales channels' ecosystem.
Thrive the cross-departmental transformation in go to market as well on the sales and
marketing operations as on the channel and customer support part
Lead the Indirect Channel Team
Belgacom Skynet NVCEO
Lead and manage the legal entity Belgacom Skynet NV with two subsidiaries : SIA and Extenseo (150 team members)
Define the mission of this new media entity in the Belgacom Group
Define the strategy of this new media entity
Define the organisation model of this new media entity
Define the new revenue, EBITDA and EBIT objectives to generate positive results with
Belgacom Skynet NV and lead the action plan the achieve these new objectives