Some references from our interim managers
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Telesystem International WirelessProject Manager / Consultant
Setting up Customer Services departments in UK, Germany, France, & Belgium. All project stages have been elaborately managed: initiation, planning, development, implementation & closeout. An end-to-end accountability was displayed for the managed projects and reporting to management was performed on national and on pan European level.
Alcatel LucentSenior Lange Account Manager
Business development to telco Operators and Gas –Oil companies
End-User Solutions & Managed Services, Mobile Services - HDTV-Video and end-user Solutions & Services in Network Operator connectivity
Developing a approach/solution with virtual team (mainly UK -Netherland)
Business development to Kixed and Mobile Operators of which 80%
Hunting, IN & Billing applications & Managed services - Service & Network infrastructure
End-responsibility of the sales cycle including Project control, reporting….
Working internally with different Business Units at EMEA level, Financial forecasting (Siebel)
NokiaTelecommunications Customer Order Fullfilment Manager EUR2 (BNL, UK, IRE, and DE, AT, CH, FR, and MA), Global Resource and Logistics Partner Manager for DSC
Building up the logistics function within Nokia Networks sales organization, Integration of Logistics Management in the account teams, Integration of Nokia Networks DSC and customer’s DSC
Re-engineering of Supply Chain processes, Supply Chain efficiencies implementation : reducing inventory, lead-times and costs, Resource Management: resource planning, competence development, performance management, etc.. ( +/- 120 heads in direct , +/- 300 in matrix reporting line ), Budget + P/L responsibility, Outsourcing of logistics and Customer Service Activities, Spare Parts management, Procurement of services , installation materials and finished products, Set up the Logistics Application support structure globally, Closing local warehouses.
Setting up Senior Management training program together with University of Helsinki.
MobistarManagement Consultant – Change Manager - Executive Coach (PersonaGlobal)
IT, Telecom, Life Sciences, Banking. Performance Improvement, Change Management, New Strategy Implementation, Set-up of new Telecom – Sales & HR
KPN telecomAd interim Manager
Retention for the brands KPN & Hi Sales channels: outbound, inbound, online & retail, Communication for traffic channels: EM, DM, SMS, My, App
increasing the online traffic & conversion , proposition management, retention / loyalty management, trade marketing, communication (ATL & BTL), direct marketing (DM & EM), online sales channels: SEO, SEA, display, retargeting, e–tail, affiliate & social media and offline sales channels: retailers, dealers & telesales.
CanalDigitaal & Online.nlprovider of TV – via satellite, copper & fibre , internet and telephony
Ad interim Head of Marketing, Communication and Sales, Product / proposition management,
Retention management, Trade marketing for retailers, dealers & wholesale, Communication: ATL & BTL , Direct marketing: DM & EM, Online sales channels: SEO, SEA, display, retargeting, e–tail, affiliate & social media, Offline sales channels: retailers, dealers, wholesale & telesales
UPC cableAd interim Marketing Manager for the mobile department (prepaid MVNO)
Responsible for Trade marketing, Product / proposition management, Development of the retention program , Marketing & communication: ATL, BTL, POS, marketing research, DM & CRM
Consultancy for a new product launch (MVNO), Development and implementation of the business plan, Set up of a prepaid mobile operator (prepaid MVNO), Trade marketing: strategy and implementation, Product / proposition management, Marketing & communication: ATL, BTL, website, e-commerce, POS & CRM
VodafoneAd interim Senior Segment Marketeer
Development and implementation of a new mobile product , Marketing-communication: ATL, BTL, POS, dealer ad’s, online, base management, DM email & PR
Belgacom GroupAccount Manager
Belgium’ largest provider of fixed, mobile and ICT integrated solutions
cross selling Telindus, Proximus & Belgacom solutions, Dedicated to 15 top corporate Industry accounts in cross-selling the group’s solutions and products. Fixed line, mobile and ICT products, services & solutions, Strong interaction with colleagues in all group departments - regular direct contact with senior & top management for support in strategic decisions – organisation of high level customer board meetings – development of strategic account plans – accurate forecasting of revenues – daily management of several dedicated virtual direct sales teams in a matrix organisation. Mature experience working with various channels (Distributors, VARs, Partners)
Major customers: Arcelor-Mittal, Alcatel-Lucent, Cisco, Deloitte, IKEA, Caterpillar.
BelgacomDirector in charge of different departments (Sales, Technical support, Marketing for the small and medium business
Sales for Corporate segment). Very active in a complex (and successful) change management. Change management (culture, attitude, process, systems, measurement), Complex Organisation: large and de-centralized, facing to Union based workforce.
leading and coaching sales, technical engineers or marketing people, Crisis management and department re-structuring, Cross-functions and -divisions relations and interactions, Regulated business environment. Set-up of a modern and efficient sales department with external and telephone sales forces. Experience with regulated business, Change management in a controlled social environment (Unions), Frontline reengineering project corporate segment – PROXIMUS (BELGACOM Mobile). Joint BELGACOM / PROXIMUS program to improve large accounts control.
ProximusSales Consultant Mobile Connectivity
Approach corporate and SME market with mission: confirm confidence in superior quality of Proximus network & services
Guarantee a consultative approach: tailor made pricing solutions combined with technical insight for the enterprise. Voice solutions as well as mobile data and the internet of things.
Before : Specialized Sales Consultant ICT at Belgacom
ICT and UC business development in B2B market (Corporate market and SME)
Customer centric solution selling of combined ICT, connectivity and communication solutions
Enterprise network solutions, Datacenters (IAAS, SAAS,PAAS,DAAS...), Security (internet access street, DDOS,IDS,IPS,Mobile...), Collaboration Services (Unified communication, hosted PABX...), Business cloud solutions ...
OrangeDirector Indirect Channel Enterprise & Wholesale Business Division
To set the industry standard for mobile broadband connectivity. Focus to develop and implement the B2B (SME) indirect sales channel strategy, while sustaining a win-win business relationship with the stakeholders of the Orange Belgium sales channels' ecosystem.
Thrive the cross-departmental transformation in go to market as well on the sales and
marketing operations as on the channel and customer support part
Lead the Indirect Channel Team
Belgacom Skynet NVCEO
Lead and manage the legal entity Belgacom Skynet NV with two subsidiaries : SIA and Extenseo (150 team members)
Define the mission of this new media entity in the Belgacom Group
Define the strategy of this new media entity
Define the organisation model of this new media entity
Define the new revenue, EBITDA and EBIT objectives to generate positive results with
Belgacom Skynet NV and lead the action plan the achieve these new objectives